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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370804865
Report Date: 06/08/2022
Date Signed: 06/08/2022 06:45:32 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2022 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 08-AS-20220429100045
FACILITY NAME:CARROLLS RESIDENTIAL CAREFACILITY NUMBER:
370804865
ADMINISTRATOR:BRYAN MEYERSFACILITY TYPE:
740
ADDRESS:655 S MOLLISONTELEPHONE:
(619) 444-3181
CITY:EL CAJONSTATE: CAZIP CODE:
92020
CAPACITY:144CENSUS: 112DATE:
06/08/2022
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Bryan Meyers, AdministratorTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Staff did not administer medication as prescribed.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Vicky Williamson conducted a complaint visit to deliver findings on the above allegation. LPA was greeted by the receptionist and granted entry into the facility. LPA met with Brian Meyers, Administrator and discussed the purpose of the visit.

The Department’s investigation consisted of interviews with staff, residents, outside source and review of records to include medical and residents. It was alleged that staff failed to administer medication as prescribed. It was reported that the facility failed to provide medication to Resident 1 (R1). A review of facility records reveal that R1 was not present at the facility the evening of 4/16/2022 and all day on 4/17/2022; R1 returned to the facility the evening of 4/18/2022. R1 was observed by facility staff to be AWOL on 4/17/22. The facility staff notified all appropriate parties, followed all procedures and protocol as stated in the facility's Absentee Notification Plan regarding R1’s absence. A review of the facility’s Admission Agreement states that residents can come and go at the facility as they desire; however, residents should notify staff if they will be absent from a meal or taking a leave of absence.
Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Simon JacobTELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Vicky WilliamsonTELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 08-AS-20220429100045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CARROLLS RESIDENTIAL CARE
FACILITY NUMBER: 370804865
VISIT DATE: 06/08/2022
NARRATIVE
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R1’s Physician Report verified that R1 is able to leave the facility unassisted, able to administer own medication; however, per order, medication is to be place out for R1 to take. A review of the Medical Administration Record (MAR) for missed medication, verified that the missed medication dates for R1 were documented. Staff documentation coincides with the dates and time that R1 was out of the facility.

Administrator’s interview revealed that the facility has an open-door policy for residents to come and go at the facility as they desire. Administrator stated that residents are advised during the admission process and per the Admission Agreement that if they plan to leave the facility for an extended period or more than 24 hours; staff should be notified. Per Administrator, the only time residents are not administrated their medication, is when they are not present at the facility or when they refuse. The facility has Medical Administration Record (MAR) that is tracked by staff of any resident’s missed medication and the reason why the medication was not taken. Staff interviews revealed that, R1 was not present at the facility on 4/16/22, 4/17/22, and 4/18/22 and left the facility without notifying the Administrator or staff. Staff denied not administrating R1’s medication as prescribed. Staff stated that medication was not administrated to R1 because they were not present at the facility and left the facility without notifying facility staff. Interviews conducted with facility staff provided no evidence that staff did not administer R1’s medication as prescribed due to R1 not being present at the facility.

Interview conducted with an outside source revealed that R1 arrived at an appointment with bruises on their feet and ankle due to a fall. R1 reported to outside source that they took a trip by bus to the beach, met their ex-spouse, and was assaulted by an unknown individual and injured themself due to falling. An outside source stated that their concern was the missed medication. However, outside source stated it was undetermined if the conversation and sequences of events that R1 reported actually occurred due to R1’s story changing many times during the visit. Interview with R1 revealed that they love living at the facility, however on 4/16/22; they were bored and wanted to take a trip to the ocean. R1 stated that they took the Amtrack train to the ocean and stayed overnight at a local hotel in downtown. R1 acknowledged that they did not notify the administrator or staff that they had plans to leave the facility for the weekend. R1 stated that they were sorry that everyone at the facility was concerned about them and that they were reported missing. R1 revealed that they did fall and sustained an injury on their leg and face; however, stated that the bruise on their face disappeared prior to returning to the facility. R1 stated that they forgot to take their medication with them on their vacation. R1 stated that they were not assaulted and learned how to protect themself through self-defense courses. R1 was seen by medical professional on 4/18/22 and released.

SUPERVISOR'S NAME: Simon JacobTELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Vicky WilliamsonTELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 08-AS-20220429100045
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CARROLLS RESIDENTIAL CARE
FACILITY NUMBER: 370804865
VISIT DATE: 06/08/2022
NARRATIVE
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The Department’s investigation found there is insufficient evidence to determine staff failed to administer resident’s medication as prescribed. Interviews conducted with administrator, staff, residents, and outside source provided no conclusive evidence to support the allegation.

Based on interviews conducted and evidence obtained, allegation is Unsubstantiated. Although the allegation may have occurred or are valid, there is not a preponderance of the evidence to prove the alleged violation occurred. An exit interview was conducted with Bryan Meyers, Administrator, the Licensee’s Rights (LIC 9058 01/16) along with a copy of this report was provided to Administrator and the signature on this form confirms receipt of these rights.

SUPERVISOR'S NAME: Simon JacobTELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Vicky WilliamsonTELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:

DATE: 06/08/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/08/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 3