<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370805052
Report Date: 01/28/2025
Date Signed: 01/28/2025 10:37:18 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/25/2024 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20241125085156
FACILITY NAME:WOW CHRISTIAN PRESCHOOLFACILITY NUMBER:
370805052
ADMINISTRATOR:SALLY GUTIERREZFACILITY TYPE:
850
ADDRESS:9140 AKARD STREETTELEPHONE:
(619) 267-0885
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:51CENSUS: 15DATE:
01/28/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Sandra Tingle TIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Unqualified staff
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/28/2025, at 8:50am, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Lead Teacher, Sandra Tingle. During the inspection there were 15 children present with four (4) staff members.

During the course of the investigation, interviews were conducted with the Facility Representative, four (4) staff members, two (2) former staff members, nine (9) daycare children and (6) daycare parents. Facility roster, email correspondence, and related documentation were reviewed and obtained. Staff files were reviewed.

It was alleged that staff are unqualified. Facility Representative and staff members acknowledged that daycare children have been left alone during nap time with aides that do not meet Title 22 Regulation requirements; and that they were not under the direct supervision of a teacher. See LIC 9099C Continuation...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20241125085156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WOW CHRISTIAN PRESCHOOL
FACILITY NUMBER: 370805052
VISIT DATE: 01/28/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Staff members and a former staff member admitted that aides employed at the facility have been left alone with daycare children and without the direct supervision of a teacher; in effort for staff member to take their lunch breaks and during staff restroom breaks. In addition, staff members and former staff members admitted that aides were observed and allowed to escort daycare children to and from the restrooms without the direct supervision of a teacher.

Based on Facility Representative, staff members and former staff member’s own admission and staff interviews, the preponderance of evidence standard has been met that staff are unqualified is therefore SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, a Type B deficiency is being cited on the attached LIC 9099D.

A Notice of Site Visit (LIC 9213) was given to Lead Teacher, Sandra Tingle and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) was provided. Exit interview conducted and report was reviewed with Lead Teacher, Sandra Tingle.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 20-CC-20241125085156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: WOW CHRISTIAN PRESCHOOL
FACILITY NUMBER: 370805052
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/28/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
02/21/2025
Section Cited
CCR
101216.2(e)
1
2
3
4
5
6
7
(e) An aide shall work only under the direct supervision of a teacher.

This requirement is not met as evidenced by:
1
2
3
4
5
6
7
Lead Teacher, Sandra Tingle stated that she will ensure to advise Licensee Representative Sally Guitierrez to conduct a training regarding Teacher/Aide qualifications and duties and provide the Department with a summary of the training and staff sign in sheets, no later than 2/21/2025.
8
9
10
11
12
13
14
Based on interview and record review, the licensee did not comply with the section cited above in that aides employed at the facility were left alone with daycare children and not under the direct supervision of teacher which poses a potential health, safety, or personal rights risk to persons in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/25/2024 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20241125085156

FACILITY NAME:WOW CHRISTIAN PRESCHOOLFACILITY NUMBER:
370805052
ADMINISTRATOR:SALLY GUTIERREZFACILITY TYPE:
850
ADDRESS:9140 AKARD STREETTELEPHONE:
(619) 267-0885
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:27CENSUS: 15DATE:
01/28/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Sandra Tingle TIME COMPLETED:
11:00 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff yell at children
Staff do not properly clean day care restroom
Staff accept sick children into the daycare
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 1/28/2025, at 8:50am, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegations. LPA met with Lead Teacher, Sandra Tingle. During the inspection there were 15 children present with four (4) staff members.

During the course of the investigation, interviews were conducted with the Licensee Representative, Greg Bishop, Facility Representative, four (4) staff members, two (2) former staff members, nine (9) daycare children and (6) daycare parents. Facility roster, email correspondence, exclusion policy and related documentation were reviewed and obtained.

It was alleged that staff yell at children. Facility Representative, staff members and former staff members denied the allegation and stated that staff may speak in a raised tone when attempting to get a child’s attention; but never yelling or speaking inappropriately to any daycare children.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20241125085156
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WOW CHRISTIAN PRESCHOOL
FACILITY NUMBER: 370805052
VISIT DATE: 01/28/2025
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Staff members and a former staff member stated that Staff #1 (S1) speaks loudly; however, she has never been observed yelling at any daycare children.

It was alleged that staff do not properly clean day care restroom. Facility Representative denied the allegation and stated that the facility is cleaned after hours every other day by church staff. Licensee Representative stated that the facility is cleaned by church staff. Staff and former staff members stated that the bathroom is not dirty, however sometimes the diaper pail overflows with diapers.


In addition, it was alleged that staff accept sick children into the daycare. Facility Representative and staff members denied the allegation and stated that the facility staff adheres to the facility's Exclusion Policy which provides guidelines to parents for illness that require a child to be absent. Facility Representative and staff members stated that children are monitored for illness upon arrival to the facility.


Based on the information gathered during the investigation, there is not enough corroboration and evidence regarding the allegations. Due to conflicting information obtained from the interviews, although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are found to be unsubstantiated.

A Notice of Site Visit (LIC 9213) was given to Lead Teacher, Sandra Tingle and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) was provided. Exit interview conducted and report was reviewed with Lead Teacher, Sandra Tingle.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/28/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/28/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5