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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370805052
Report Date: 02/25/2025
Date Signed: 02/25/2025 02:31:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250109154539
FACILITY NAME:WOW CHRISTIAN PRESCHOOLFACILITY NUMBER:
370805052
ADMINISTRATOR:SALLY GUTIERREZFACILITY TYPE:
850
ADDRESS:9140 AKARD STREETTELEPHONE:
(619) 267-0885
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:51CENSUS: 16DATE:
02/25/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Sally GutierrezTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Staff do not ensure that adults do not use children's restroom
INVESTIGATION FINDINGS:
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On 2/25/2025, at 1:15pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Facility Representative,Sally Gutierrez. During the inspection there were 16 napping children present with one (1) staff member.

During the course of the investigation, interviews were conducted with the Licensee Representative, Facility Representative, four (4) staff members, two former staff members, six (6) daycare children and (6) daycare parents. A copy of facility roster and personnel report were reviewed and obtained.

It was alleged that the staff do not ensure that adults do not use children's restroom. Facility Representative and Staff #1 (S1) acknowledged that S1 has utilized the children's restrooms. S1 admitted that she has utilized the children’s restrooms on occasion, before the children arrive in the mornings and on occasion during the day. See LIC 9099C Continuation...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20250109154539
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WOW CHRISTIAN PRESCHOOL
FACILITY NUMBER: 370805052
VISIT DATE: 02/25/2025
NARRATIVE
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Facility Representative and Staff #1 (S1) stated that they are aware and understand that the children’s restrooms are exclusive for children’s use only.

Based on Facility Representative and S1’s own admission, interviews with staff members and daycare children, the preponderance of evidence standard has been met that staff do not ensure that adults do not use children's restroom is therefore SUBSTANTIATED.

Per California Code of Regulations, Title 22, Division 12, Chapter 1, a Type B deficiency is being cited on the attached LIC 9099D.

A Notice of Site Visit (LIC 9213) was given to Facility Representative, Sally Gutierrez and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) were provided. Exit interview conducted and report was reviewed with Facility Representative, Sally Gutierrez.

SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20250109154539
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: WOW CHRISTIAN PRESCHOOL
FACILITY NUMBER: 370805052
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/14/2025
Section Cited
CCR
101223(a)(2)
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(a)The licensee shall ensure that each child is accorded the following personal rights:(2)To be accorded safe, healthful and comfortable accommodations, ... to meet his/her needs.

This requirement is not met as evidenced by:
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Facility Representative, Sally Guitierrez stated that she and staff will review the video Children’s Personal Rights on the Child Care on the CCLD website and submit a summary of the video and staff sign in sheets, no later than 3/14/2025.

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Based on interview, the licensee did not comply with the section cited above in that facility representative and S1 admitted that the children's restrooms were used by S1, which poses a potential health, safety, or personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/09/2025 and conducted by Evaluator Vicky Williamson
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20250109154539

FACILITY NAME:WOW CHRISTIAN PRESCHOOLFACILITY NUMBER:
370805052
ADMINISTRATOR:SALLY GUTIERREZFACILITY TYPE:
850
ADDRESS:9140 AKARD STREETTELEPHONE:
(619) 267-0885
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:27CENSUS: 16DATE:
02/25/2025
UNANNOUNCEDTIME BEGAN:
01:15 PM
MET WITH:Sally GutierrezTIME COMPLETED:
02:50 PM
ALLEGATION(S):
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Staff do not keep the facility free of pests
INVESTIGATION FINDINGS:
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On 2/25/2025, at 1:15pm, Licensing Program Analyst (LPA) Vicky Williamson conducted an unannounced complaint inspection for the purpose of delivering findings regarding the above allegation. LPA met with Facility Representative, Sally Gutierrez. During the inspection there were 16 napping children present with one (1) staff member.

During the course of the investigation, interviews were conducted with the Licensee Representative, Facility Representative, staff members, former staff members,daycare children and daycare parents. A copy of facility roster and pest control service invoices were reviewed and obtained.

It is alleged that the staff do not keep the facility free of pests. Licensee Representative and Facility Representative denied the allegation and stated that the facility previously had a problem and one dead mouse was observed in the kitchen of the facility, which is off limits to daycare children.
See LIC 9099C Continuation...
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20250109154539
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
MISSION VALLEY, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: WOW CHRISTIAN PRESCHOOL
FACILITY NUMBER: 370805052
VISIT DATE: 02/25/2025
NARRATIVE
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 Licensee Representative, Facility Representative and Staff #4 (S4) stated that the facility has quarterly pest control inspections and mouse traps and glue traps were used to prevent the recent problem.

On 1/13/2025, 1/28/2025 and 2/25/2025, during inspections of the facility, LPA did not observe any infestation in the kitchen, classrooms or any of the daycare areas, the facility appeared to be clean and orderly.

Based on interviews conducted with licensee representative, facility representative, staff members, daycare children, daycare parents and LPA’s review of pest control service invoices, there is not enough corroboration and evidence regarding the allegation. Due to conflicting information obtained from the interviews, although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the above allegation is found to be unsubstantiated.

A Notice of Site Visit (LIC 9213) was given to Facility Representative, Sally Gutierrez. and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Appeal Rights (LIC 9058) was provided. Exit interview conducted and report was reviewed with Facility Representative, Sally Gutierrez.
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Vicky Williamson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5