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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370806360
Report Date: 11/14/2022
Date Signed: 11/14/2022 06:52:50 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/21/2022 and conducted by Evaluator Martha Malane
COMPLAINT CONTROL NUMBER: 20-CC-20220921124223
FACILITY NAME:LMSV-RANCHO PRESCHOOLFACILITY NUMBER:
370806360
ADMINISTRATOR:DANA WRIGHTFACILITY TYPE:
850
ADDRESS:8845 NOELINE AVENUETELEPHONE:
(619) 668-5887
CITY:SPRING VALLEYSTATE: CAZIP CODE:
91977
CAPACITY:24CENSUS: 10DATE:
11/14/2022
UNANNOUNCEDTIME BEGAN:
11:09 AM
MET WITH:Elisa Holston-ArteagaTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not accord child dignity in his/her personal relationships with staff and other persons
Staff handled child in a rough manner
Staff spoke inappropriately to child
Staff did not ensure that child was adequately fed
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/14/22 at 11:09am, Licensing Program Analysts (LPAs), Martha Malane and David Miller conducted an unannounced complaint inspection for the purpose of delivering findings for the above listed allegations. Upon arrival, LPAs met with Principal, Elisa Holston-Arteaga and disclosed the purpose of the inspection. LPAs were led on a tour of the facility. There were 10 children and three (3) staff members present.

During the course of the investigation, interviews were conducted with complainant, staff members, parents and children. Staff denied the above allegations stating children are accorded dignity, are not handled in a rough manner, not spoken to inappropriately and meals are provided every day. Due to conflicting statements obtained and although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. Therefore, the above allegations are found to be unsubstantiated.

No deficiencies cited. Exit interview conducted Principal, Elisa Holston-Arteaga. Notice of site visit was given and must remain posted for 30 days.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tulam Vu
LICENSING EVALUATOR NAME: Martha Malane
LICENSING EVALUATOR SIGNATURE:

DATE: 11/14/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/14/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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