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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370806394
Report Date: 06/03/2026
Date Signed: 06/03/2026 03:15:00 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2026 and conducted by Evaluator Dana Stevens
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260417101240
FACILITY NAME:KINDERCARE LEARNING CENTER - VIA MERCADO, INFFACILITY NUMBER:
370806394
ADMINISTRATOR:KENDRA DEDMONFACILITY TYPE:
830
ADDRESS:3655 VIA MERCADOTELEPHONE:
(619) 670-9388
CITY:LA MESASTATE: CAZIP CODE:
91941
CAPACITY:36CENSUS: 27DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Marcela ZavalaTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Staff did not follow infants feeding plan.
INVESTIGATION FINDINGS:
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On 06/03/2026 at 11:30 AM, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings on the above allegation. LPA met with Director, Marcela Zavala, and disclosed the reason for the visit. During the inspection there were the following ratios:
Infant Room 1- 12 infants present with 3 staff members.
Infant Room 2- 15 napping infants present with 3 staff.

During the investigation LPA conducted two unannounced inspections, interviewed Director, staff and daycare parents. Additionally LPA reviewed facility records that included Infant feeding logs, Infant Needs and Services plans, Child Supervision Records, sign-in sheets and facility roster.

During interview, Director stated there was a recent occasion when an infant missed a feeding. Director stated on 04/16/2026, Child 1 (C1) refused a feeding at 12:00 PM. Director stated staff continued to attempt to feed the infant for one hour but then did not attempt to fed C1 again until the next scheduled feeding at 3:05 PM. Interviews with staff provided similar information as provided by Director regarding C1's missed feeding on the date in question. Interviews with parents revealed that on at least one occasion, feedings were not being provided in accordance with their infant's Individual Feeding Plan.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20260417101240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - VIA MERCADO, INF
FACILITY NUMBER: 370806394
VISIT DATE: 06/03/2026
NARRATIVE
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LPA's review of the Kindercare application Daily Report and Bottle Feeding Log, revealed that on 04/16/2026, C1 was fed 2 ounces of formula at 10:00 AM, refused a feeding at 12:00 PM, and did not receive another feeding until 3:05 PM, resulting in C1 going over 5 hours without a feeding, which was not in accordance with C1's Individual Feeding Plan. Based on information obtained in interviews and records review the preponderance of evidence standard has been met, and the allegation of Staff did not follow infant's feeding plan, is substantiated.

California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC 9099D

Exit interview conducted and copy of this report and appeal rights were provided to Director, Marcela Zavala. Notice of Site Visit must be posted for thirty days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2026 and conducted by Evaluator Dana Stevens
PUBLIC
COMPLAINT CONTROL NUMBER: 20-CC-20260417101240

FACILITY NAME:KINDERCARE LEARNING CENTER - VIA MERCADO, INFFACILITY NUMBER:
370806394
ADMINISTRATOR:KENDRA DEDMONFACILITY TYPE:
830
ADDRESS:3655 VIA MERCADOTELEPHONE:
(619) 670-9388
CITY:LA MESASTATE: CAZIP CODE:
91941
CAPACITY:36CENSUS: 27DATE:
06/03/2026
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Marcela ZavalaTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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2
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9
Staff did not ensure infants feeding log was complete.
Infant developed rash due to due to staff neglect.
INVESTIGATION FINDINGS:
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On 06/03//2026, at 11:30 AM, Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings on the above allegations. LPA met with Director, Marcela Zavala, and disclosed the reason for the visit. During the inspection there were the following ratios:
Infant Room 1- 12 infants present with 3 staff members.
Infant Room 2- 15 napping infants present with 3 staff.

During the investigation LPA conducted two unannounced inspections, interviewed Director, staff and daycare parents. Additionally LPA reviewed facility records that included Infant feeding logs, Infant Needs and Services plans, Child Supervision Records, sign-in sheets and facility roster.

During interview Director denied the above allegations. Director stated all infant feedings, including refused feedings are documented via the KinderCare application and Daily Report which is provided to parents at the end of the day. Director stated Child 1's(C1's) Needs and Services plan included the parent's request that staff keep C1 upright for 20 minutes after each feeding and provide C1 with a bib at each feeding due to C1 frequently spitting up. Director stated these services are also documented via the Kindercare application and Daily Report.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 20-CC-20260417101240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - VIA MERCADO, INF
FACILITY NUMBER: 370806394
VISIT DATE: 06/03/2026
NARRATIVE
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 Interviews with staff provided similar information as provided by Director. LPA's review of C1's Needs and Services Plan and the Kindercare application report for 04/16/2026 revealed that C1's feedings, including the refused/missed feeding, and the services requested on C1's Needs and Services plan were documented.

Although the information received in interviews with Director and staff verified that C1 had developed a rash due to frequent spitting up, based on interviews and review of facility records, staff were providing and documenting the services requested in C1's Needs and Services Plan to try to prevent the rash, and there was not a preponderance of evidence that the rash was due to staff neglect.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) of Staff did not ensure infants feeding log was complete and Infant developed rash due to due to staff neglect are unsubstantiated.

Exit interview conducted and a copy of this report and appeal rights were provided to Director, Marcela Zavala. Notice of Site Visit must be posted for thirty days.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 06/03/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 20-CC-20260417101240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: KINDERCARE LEARNING CENTER - VIA MERCADO, INF
FACILITY NUMBER: 370806394
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/03/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/03/2026
Section Cited
CCR
101427(c)(1)
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**This is an amended version of original report dated 06/03/2026** 101427 Infant Care Food Service (c) The infant shall be fed in accordance with the individual plan.(1) Bottle-fed infants shall be fed at least once every four hours...This requirement was not met as evidenced by,
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Director will provide a written plan of operation that details how facility staff will ensure Infant's are fed according to thier Individual Feeding Plans.
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Based on interviews and record review, facility did not met this reqirement when on 04/16/2026, Child 1 (C1) did not receive a feeding for over 5 hours,which was not in accordance with C1's feeding plan, which posed a potential health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:

DATE: 07/15/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/15/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5