<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370806460
Report Date: 11/07/2023
Date Signed: 11/07/2023 11:39:04 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/28/2023 and conducted by Evaluator Edgar Campana
COMPLAINT CONTROL NUMBER: 20-CC-20230928122545
FACILITY NAME:AKA HEAD START - LA MESAFACILITY NUMBER:
370806460
ADMINISTRATOR:ROWENA OHLYFACILITY TYPE:
850
ADDRESS:7520 EL CAJON BLVD #201 & 203TELEPHONE:
(619) 463-1093
CITY:LA MESASTATE: CAZIP CODE:
91942
CAPACITY:60CENSUS: 44DATE:
11/07/2023
UNANNOUNCEDTIME BEGAN:
11:05 AM
MET WITH:Rowena OhlyTIME COMPLETED:
11:40 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not provide adequate supervision resulting in daycare child being hit by another child
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 11/07/2023, at 11:05 a.m., Licensing Program Analysts (LPAs) Edgar Campana and Thien-Vu Dinh conducted an unannounced complaint visit to this facility to deliver the findings for the above allegation. Analysts met with Director, Rowena Ohly. LPAs informed director that the reason for the visit was to deliver the findings of a complaint investigation. Present were 44 daycare children and 10 staff members. During the course of the investigation, this agency conducted interviews with the director, four (4) staff members, seven (7) daycare children, five (5) daycare parents, and the reporting party. Facility records, reports, law enforcement reports, and video recordings were also reviewed.

During interviews with daycare parents, one out of the five parents interviewed reported that there is roughhousing between daycare children and that their child had been “scratched and bit” while at the facility. This parent further stated that more supervision by staff might have prevented these incidents. During interviews with the facility director, it was determined that on at least one occasion, a lapse in staff supervision resulted in daycare child C1 hitting another daycare child repeatedly on or about 09/18/2023.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Edgar Campana
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 20-CC-20230928122545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108
FACILITY NAME: AKA HEAD START - LA MESA
FACILITY NUMBER: 370806460
VISIT DATE: 11/07/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During staff interviews, three out of four staff members interviewed stated that C1 had a history of aggressive behavior towards other daycare children and staff members. During daycare child interviews, two out of seven children interviewed stated that they had been hit by C1 while at the facility. During review of facility video recordings, LPA Campana observed that C1 was able to hit another daycare child multiple times before staff noticed and intervened. During review of facility records and reports, it was determined that C1 had hit other daycare children on at least one occasion prior to the 09/18/2023 incident.

Based upon this information, the preponderance of evidence standard has been met and the allegation that staff do not provide adequate supervision resulting in daycare child being hit by another child is therefore SUBSTANTIATED. A Type B deficiency under California Code of Regulations, Title 22, Division 12 & Chapter 1, is being cited on the attached LIC 9009-D.

An exit interview was conducted and the report was reviewed with director, Rowena Ohly. A copy of this report, along with Appeal Rights (LIC9058 03/22), were provided. A notice of site visit was given and must remain posted for 30 days. LPA observed that the notice of site visit was posted during the inspection. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Edgar Campana
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 20-CC-20230928122545
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: AKA HEAD START - LA MESA
FACILITY NUMBER: 370806460
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/07/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/23/2023
Section Cited
CCR
101229(a)
1
2
3
4
5
6
7
CCR 101229 Responsibility for Providing Care and Supervision
(a)The licensee shall provide care and supervision as necessary to meet the children's needs.

This requirement was not met as evidenced by:
1
2
3
4
5
6
7
Director stated that C1 is no longer attending the facility as of 10/27/2023. Director also stated that facility Standard Operating Procedures (SOPs) have been adjusted to ensure the proper supervision of daycare children, and facility will utilize behavioral specialists to work with children.

8
9
10
11
12
13
14
Based on LPA interviews, record review, law enforcement report review, and video recording observations, facility did not provide adequate supervision as necessary to meet children's needs, resulting in daycare children being hit by C1 on multiple occasions, which poses a potential health, safety or personal rights risk to persons in care.
8
9
10
11
12
13
14
Director stated that staff will watch CCLD video "Supervising Children in Child Care Centers", and director will provide proof of training to Deparment by 11/23/2023.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Jason Garay
LICENSING EVALUATOR NAME: Edgar Campana
LICENSING EVALUATOR SIGNATURE:

DATE: 11/07/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/07/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5