370806460-3-4-2026-20-CC-RGOU-DRWUDP-20260306142948

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370806460
Report Date: 03/04/2026
Date Signed: 03/04/2026 11:54:36 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/09/2025 and conducted by Evaluator Dana Stevens

PUBLIC

COMPLAINT CONTROL NUMBER: 20-CC-20251209114822

FACILITY NAME:	AKA HEAD START - LA MESA		FACILITY NUMBER:	370806460
ADMINISTRATOR:	ROWENA OHLY		FACILITY TYPE:	850
ADDRESS:	7520 EL CAJON BLVD #201 & 203		TELEPHONE:	(619) 463-1093
CITY:	LA MESA	STATE: CA	ZIP CODE:	91942
CAPACITY:	60	CENSUS: 40	DATE:	03/04/2026
		UNANNOUNCED	TIME BEGAN:	09:42 AM
MET WITH:	Rowena Ohly		TIME COMPLETED:	12:00 PM

ALLEGATION(S):

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Staff discriminated against child

INVESTIGATION FINDINGS:

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On 03/04/2026 Licensing Program Analyst (LPA) Dana Stevens conducted an unannounced complaint inspection to deliver findings on the above allegation. LPA met with Director Rowena Ohly and explained the reason for the visit. Director accompanied LPA on a tour of the facility. There were 40 children with 8 staff at the time of the inspection.

During the investigation LPA conducted three unannounced visits, interviewed Director, staff, daycare children and daycare parents and reviewed facility records.

During interview Director denied the allegation, stating all children at the center are treated equitably. Director stated that extra support teachers are provided in the classrooms to accomodate the needs of children that require one-on-one attention due to behavioral challenges. Director stated she recently requested a child that requires one-on one attention in the classroom to not attend on a day when an internal evaluation of staff was being conducted.
...(continued on LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 20-CC-20251209114822

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO CC RO, 7575 METROPOLITAN DR., STE 110
SAN DIEGO, CA 92108

FACILITY NAME: AKA HEAD START - LA MESA	FACILITY NUMBER: 370806460
	VISIT DATE: 03/04/2026

NARRATIVE

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Director stated this request was not discriminatory but made based on the unavailability of staff to accommodate the needs of the child that day and to ensure the safety of all children in the classroom. Interviews with staff supported the information provided by Director.

Interviews with daycare children and daycare parents did not provide any statements or evidence to support the allegation, Staff discriminated against child.

Based on information obtained in interviews the allegation is found to be Unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur.

No deficiencies cited.

Exit interview conducted and copy of this report and appeal rights provided. Notice of Site visit must be posted for thirty days.

SUPERVISORS NAME: Rajani Goudreau
LICENSING EVALUATOR NAME: Dana Stevens
LICENSING EVALUATOR SIGNATURE:	DATE: 03/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/04/2026

LIC9099 (FAS) - (06/04)

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