370808112-2-11-2026-08-AS-SMAZ-DRSAX8-20260301233616

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370808112
Report Date: 02/11/2026
Date Signed: 02/11/2026 11:24:17 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/29/2024 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20241029125713

FACILITY NAME:	FANCOR GUEST HOME		FACILITY NUMBER:	370808112
ADMINISTRATOR:	HUERTAS, FANNIE		FACILITY TYPE:	735
ADDRESS:	631-651 TAFT AVENUE		TELEPHONE:	(619) 588-1761
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	44	CENSUS: 44	DATE:	02/11/2026
		UNANNOUNCED	TIME BEGAN:	11:18 AM
MET WITH:	Joel Llanes, Administrator		TIME COMPLETED:	11:30 AM

ALLEGATION(S):

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Personal Rights
Personal Rights

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings regarding the above-mentioned allegations. LPA was allowed entry by the Administrator. LPA identified herself and disclosed the purpose of the visit and elements of the findings with the Administrator.

The Department’s investigation consisted of interviews with staff, residents, and outside sources, a review of records, and a tour of the facility. It was alleged that a staff member sexually abused a resident in care and intimidated a resident in care.

Resident 1 (R1) was admitted to the facility on 03/16/2020 with a diagnosis of Schizophrenia, Paranoid Type. R1 reported to their Case Manager that approximately two years ago, the facility’s Assistant Administrator (S1) rubbed their leg and thigh against R1’s leg in a sexual manner.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 02/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20241029125713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: FANCOR GUEST HOME	FACILITY NUMBER: 370808112
	VISIT DATE: 02/11/2026

NARRATIVE

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During an interview with the Department, R1 maintained that S1 rubbed their leg and thigh against R1 but stated they could not decipher whether the action was done for sexual gratification or pleasure. When asked if R1 believed the contact was sexual in nature, R1 stated, “I don’t know, but it hurt, and it made me uncomfortable.” R1 reported that during the incident, S1 repeatedly said the word “shit,” but R1 could not confirm whether the behavior was meant to please S1 or R1.

When asked to provide additional details regarding what led to the incident, R1 stated that S1 was assisting them with obtaining school transcripts. R1 reported that after handing S1 money for the transcripts, S1 rubbed their leg against R1.

An interview with the Administrator revealed that R1 provided a different account of the incident when it was initially reported approximately two years ago. The Administrator stated that R1 reported S1’s arm accidentally brushed against R1’s arm during assistance with transcripts and that the contact made R1 uncomfortable. The Administrator recalled the arm contact but stated this was the first time hearing an allegation involving leg contact. S1 corroborated the Administrator’s statement and acknowledged that their arm or elbow may have accidentally brushed against R1’s arm but denied that the contact was intentional or sexual in nature. S1 denied rubbing or grinding their leg against R1’s leg.

R1 further alleged that around September 2024, they experienced an eye twitching issue and requested assistance from S1. R1 reported that S1 went into R1’s bathroom, used a tissue to remove debris from R1’s eye while holding R1’s chin, and stood close to R1’s face. R1 stated they thought S1 was going to kiss them but denied that S1 made any gestures or attempted to kiss them after leaving the bathroom. The Local Police Department incident report corroborated R1’s statement that S1 did not attempt to kiss R1 and did not make any gestures indicating an intent to kiss R1.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 02/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20241029125713

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: FANCOR GUEST HOME	FACILITY NUMBER: 370808112
	VISIT DATE: 02/11/2026

NARRATIVE

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R1 stated their roommate, Resident 2 (R2), was present and witnessed S1 and R1 inside the bathroom; however, R1 stated R2 did not see the entire interaction as the bathroom door was halfway open. During an interview, R2 denied witnessing S1 in the bathroom with R1 and stated the only time S1 entered the bathroom was to check the sink.

Interviews were conducted with additional residents, none of whom reported witnessing S1 touch R1 inappropriately or behave sexually toward R1. These residents denied experiencing any inappropriate interactions with S1 and described S1 as a good employee. Interviews with the Administrator and caregivers revealed that none had witnessed S1 behave inappropriately toward residents, including R1, nor had any residents disclosed inappropriate interactions involving S1.

The Local Police Department took a report regarding the allegations but determined there was no conclusive evidence to arrest S1 for Penal Code Section 243.4(a), Sexual Battery.

Based on R1’s inconsistent statements between the initial report made two years ago and the current allegations, and R1’s inability to confirm that S1’s alleged actions were for sexual gratification or pleasure, the Department determined there was insufficient evidence to substantiate the allegations. Therefore, the allegations of sexual abuse and staff member intimidation of a resident in care are unsubstantiated. An unsubstantiated finding means that although the allegations may have occurred, there is not a preponderance of evidence to prove that the alleged violations occurred.

An exit interview was conducted with the Administrator copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator, and their signature on this report confirms receipt of the Licensee Rights.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 02/11/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/11/2026

LIC9099 (FAS) - (06/04)

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