370808112-5-7-2026-08-AS-APAO-DUZ76F-20260612212303

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370808112
Report Date: 05/07/2026
Date Signed: 05/07/2026 11:28:13 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/05/2026 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20260205100514

FACILITY NAME:	FANCOR GUEST HOME		FACILITY NUMBER:	370808112
ADMINISTRATOR:	HUERTAS, FANNIE		FACILITY TYPE:	735
ADDRESS:	631-651 TAFT AVENUE		TELEPHONE:	(619) 588-1761
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	44	CENSUS: 44	DATE:	05/07/2026
		UNANNOUNCED	TIME BEGAN:	11:26 AM
MET WITH:	Shela Hanna, Med/Tech		TIME COMPLETED:	11:35 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff are not meeting the hygiene needs for a client

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings. The Med/Tech allowed LPA entry. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Med/Tech and was later joined by the Administrator.

The Department received a complaint on February 5, 2026, alleging that staff are not meeting the hygiene needs of Resident 1 (R1).

During the course of the investigation, the LPA conducted a tour of the facility, completed a records review, and conducted interviews with relevant parties. The facility operates as a board and care.

Staff reported that R1 is noncompliant with medication and personal hygiene. Staff stated that R1 frequently refuses to shower and has responded to prompts by stating, “not that again,” even when incentives are offered. Staff indicated that R1’s case manager is aware of these concerns and has been involved in efforts to address R1’s hygiene compliance.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20260205100514

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: FANCOR GUEST HOME	FACILITY NUMBER: 370808112
	VISIT DATE: 05/07/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

R1 reported that they shower regularly, denied any issues with personal hygiene, and stated that they are able to shower independently without assistance. It was also noted that R1 is conserved and able to leave the facility unassisted. During the LPA’s observations, a mild odor was noted in R1’s room; however, there was insufficient evidence to support that staff are failing to meet R1’s hygiene needs.

Based on interviews, observations, and records reviewed, the allegation that staff are not meeting the hygiene needs of R1 is unsubstantiated, meaning that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred. An unsubstantiated finding means that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred.

An exit interview was conducted and a copy of this report along with the Licensee Rights (LIC 9058) was provided to the Administrator. His signature on this form confirms receipt of the documents.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 05/07/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/07/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 2