370808112-8-29-2025-08-AS-JROO-DMCTES-20251011144026

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 370808112
Report Date: 08/29/2025
Date Signed: 08/29/2025 12:04:30 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/03/2025 and conducted by Evaluator Renita Hall

COMPLAINT CONTROL NUMBER: 08-AS-20250603164515

FACILITY NAME:	FANCOR GUEST HOME		FACILITY NUMBER:	370808112
ADMINISTRATOR:	HUERTAS, FANNIE		FACILITY TYPE:	735
ADDRESS:	631-651 TAFT AVENUE		TELEPHONE:	(619) 588-1761
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92020
CAPACITY:	44	CENSUS: 40	DATE:	08/29/2025
		UNANNOUNCED	TIME BEGAN:	11:58 AM
MET WITH:	Joel Llanes, Administrator		TIME COMPLETED:	12:10 PM

ALLEGATION(S):

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Staff did not prevent a resident from selling an illegal substance on the premises.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Renita Hall conducted an unannounced visit to deliver findings regarding the above-mentioned allegation. LPA was allowed entry by the Administrator. LPA identified herself and disclosed the purpose of the visit and elements of the complaint to the Administrator.

On June 23, 2025, the Department investigated the allegation that staff failed to prevent a resident from selling an illegal substance on the facility's premises. The investigation involved interviews with the facility Director, staff, residents, and the Reporting Party (RP). Also reviewed facility policies and house Rules and observed the facility environment.

The RP alleged that a resident was selling illegal substances on the facility grounds and that staff failed to intervene or prevent the activity. This facility provides care and housing for adults with mental health disabilities. Clients residing at the facility retain their Personal Rights, which include the ability to leave the facility and return unassisted. Facility rules strictly prohibit the use or possession of illegal drugs and alcohol on the premises. Smoking is permitted only in designated outdoor areas.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20250603164515

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: FANCOR GUEST HOME	FACILITY NUMBER: 370808112
	VISIT DATE: 08/29/2025

NARRATIVE

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Resident 1 (R1) received a Written Warning on 03/26/2025 for an incident involving bringing drugs into the facility. On 05/08/2025, a 30-Day Eviction Notice was issued to R1. In early May 2025, a caregiver observed R1 and Resident 2 (R2) smoking methamphetamine inside one of the facility bathrooms. This incident aligns with the 30-Day Eviction Notice issued to R1 on 05/08/2025.

Staff reported that residents are informed of House Rules upon admission, including the prohibition of drugs and alcohol. Staff denied witnessing residents selling or distributing illegal substances on the premises. Staff stated that if such activity were observed, it would be immediately reported to the Director and law enforcement if necessary. Staff emphasized that while they cannot restrict residents from leaving or returning to the facility, they are responsible for enforcing the rules while residents are on-site. Residents interviewed stated they are aware that drugs and alcohol are not permitted in the facility. Residents denied observing other residents selling drugs on the premises or staff allowing such activity.

The Director stated that the facility enforces a zero-tolerance policy regarding drugs and alcohol. The Director explained that if a resident is suspected of selling or using illegal substances at the facility, warnings are issued, and eviction proceedings may follow. The Director added that the facility cannot prevent residents from engaging in activities off-site, but does not tolerate drug-related activity on the premises. There are 10 House Rules noted. The first rule clearly notes in part, “No drugs or alcohol are to be on the premises at any time…” No smoking in bedrooms or bathrooms are allowed as well. During the visit, the Department toured the interior and exterior of the facility, including common areas, resident rooms, and outdoor spaces. No drug paraphernalia, illegal substances, or other evidence of drug sales were observed.

Based on the information obtained from interviews, facility review, and direct observations, there is no corroborating evidence to support the allegation that staff did not prevent a resident from selling an illegal substance on the premises. Statements from staff and residents were consistent in confirming that the facility prohibits drugs and alcohol, and no evidence was observed to indicate that sales occurred or that staff were complicit in such activity. The allegation that staff did not prevent a resident from selling an illegal substance on the premises is determined to be Unsubstantiated. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove that the alleged violation occurred.

An exit interview was conducted with the Administrator. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to the Administrator, and his signature on this report confirms receipt of the Licensee Rights

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Renita Hall
LICENSING EVALUATOR SIGNATURE:	DATE: 08/29/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025

LIC9099 (FAS) - (06/04)

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