<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370808288
Report Date: 11/17/2023
Date Signed: 11/18/2023 07:55:32 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/14/2021 and conducted by Evaluator Debbie Correia
COMPLAINT CONTROL NUMBER: 08-AS-20210614113551
FACILITY NAME:TURMAN'S CLARENDON HOUSE IFACILITY NUMBER:
370808288
ADMINISTRATOR:KELLY GALLOWAYFACILITY TYPE:
735
ADDRESS:1280 CLARENDON STREETTELEPHONE:
(619) 588-5493
CITY:EL CAJONSTATE: CAZIP CODE:
92021
CAPACITY:6CENSUS: 3DATE:
11/17/2023
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Administrator Kelly GallowayTIME COMPLETED:
03:45 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility has pests.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to deliver investigative findings on the above-listed complaint allegation. LPA Correia met with Administrator Kelly Galloway to whom was explained the purpose for the visit.

The Department’s investigation consisted of staff and outside source interviews as well as an outside source records review.

It was alleged that the facility had pests. On June 14, 2021, Community Care Licensing's (CCL’s) Complaint Bureau received a complaint alleging the facility had bed bugs, and the Licensee was not doing anything to address the issue. An interview with facility staff revealed the facility was treated for pests at the time of the complaint. An interview with an outside source corroborated staff had hired a pest control agency to service the facility for bedbugs on June 16, 2021. The interview also revealed at that time the facility staff purchased a 30-day service plan from a pest control agency that allowed for 30 days of unlimited bedbug treatment as needed. A facility record review revealed the facility also had a signed contract with a pest control agency for monthly overall pest control services.



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20210614113551
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: TURMAN'S CLARENDON HOUSE I
FACILITY NUMBER: 370808288
VISIT DATE: 11/17/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on interviews and records reviews the above-listed allegation was determined to be unsubstantiated. An unsubstantiated finding means although the alleged allegation could be valid, however there is not a preponderance of evidence to prove the violation occurred.

LPA conducted an exit interview with Administrator Galloway and was provided a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) and signature on this report acknowledges receipt of the documents.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Debbie Correia
LICENSING EVALUATOR SIGNATURE:

DATE: 11/17/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/17/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2