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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370808372
Report Date: 08/25/2025
Date Signed: 08/25/2025 02:27:21 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/10/2025 and conducted by Evaluator Angelica Boyles
COMPLAINT CONTROL NUMBER: 08-AS-20250710190723
FACILITY NAME:UNYEWAY, INC.-ADULT DEVELOPMENT CENTERFACILITY NUMBER:
370808372
ADMINISTRATOR:DYE, JODYFACILITY TYPE:
775
ADDRESS:11440 RIVERSIDE DR, A-D & I-KTELEPHONE:
(619) 562-6330
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:224CENSUS: 99DATE:
08/25/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Program Manager - Blanca VazquezTIME COMPLETED:
12:47 PM
ALLEGATION(S):
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Staff are retaining clients who require medication administration from a skilled professional
Staff are operating over ratios
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Angelica Boyles conducted an unannounced visit to the facility to deliver investigative findings regarding the above mentioned allegations. LPA identified herself, explained the purpose of the visit and nature of the complaint to Blanca Vazquez, Program Manager.

On July 10, 2025 the Department received this complaint which alleged staff are retaining clients who require medication administration from a skilled professional and staff are operating over ratios. The Department’s investigation included unannounced facility tours, record reviews, as well as interviews with staff.

(Continued on LIC9099-C)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250710190723
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: UNYEWAY, INC.-ADULT DEVELOPMENT CENTER
FACILITY NUMBER: 370808372
VISIT DATE: 08/25/2025
NARRATIVE
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(Continued from LIC9099)

Regarding the allegation of staff retaining clients who require medication administration from a skilled professional, records reviewed revealed appropriate staff training which aligned with client’s care plans. Interviews with staff revealed that clients are not admitted if there are needs that staff are not trained in. During an unannounced visit, LPA observed trained staff assisting a client as outlined in the client's care plan.

Regarding the allegation that staff are operating over ratios, during unannounced facility visits, LPA observed ratios following the facility’s plan of operations for each center. Per interviews with staff, appropriate adjustments are made to ensure these ratios are followed every day.

The Department has investigated the allegations that staff are retaining clients who require medication administration from a skilled professional and staff operating over ratios. Based upon the information obtained during this investigation, it is determined that the preponderance of evidence was not met to support or corroborate these allegations and therefore deemed unsubstantiated.

An exit interview was conducted with Blanca Vazquez, Program Manager, to whom a copy of this report and the Licensee’s Rights (LIC9058 01/16) were provided.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Angelica Boyles
LICENSING EVALUATOR SIGNATURE:

DATE: 08/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2