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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370808372
Report Date: 07/10/2026
Date Signed: 07/10/2026 04:28:15 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/28/2023 and conducted by Evaluator Tiffany Holmes
COMPLAINT CONTROL NUMBER: 08-AS-20230428111727
FACILITY NAME:UNYEWAY, INC.-ADULT DEVELOPMENT CENTERFACILITY NUMBER:
370808372
ADMINISTRATOR:DYE, JODYFACILITY TYPE:
775
ADDRESS:11440 RIVERSIDE DR, A-D & I-KTELEPHONE:
(619) 562-6330
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:224CENSUS: 224DATE:
07/10/2026
UNANNOUNCEDTIME BEGAN:
03:50 PM
MET WITH:Blanca Vasquez, AdministratorTIME COMPLETED:
03:59 PM
ALLEGATION(S):
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Staff did not meet client's incontinence care needs
Staff did not prevent clients from having access to hazardous items
Staff did not treat clients with dignity
Conduct inimical
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Blanca Vasquez, Administrator.

LPA Segura previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA Segura conducted the initial visit on May 5, 2023 and conducted a tour of the facility.

It was alleged that the staff did not meet client's incontinence care needs. Interviews revealed that the staff and clients named in the complaint are no longer at the facility and could not be interviewed. Other staff interviews revealed that they changed the clients as needed which could be about 3-6 times a day. Interviews with staff revealed they were not told by any managers to not change the clients. Interviews revealed they kept a log of client changes.

It was alleged that staff did not prevent clients from having access to hazardous items.
Interviews revealed that there were no lotions, perfumes or sanitizers left out for the clients to have access to them. Interviews revealed there were sprays that the staff used after a bowel movements but as soon as they used it they put it away. Interviews revealed there are sanitzers on the walls for staff use which are monitored closely.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230428111727
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: UNYEWAY, INC.-ADULT DEVELOPMENT CENTER
FACILITY NUMBER: 370808372
VISIT DATE: 07/10/2026
NARRATIVE
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It was alleged that staff did not treat clients with dignity. Interviews revealed that the staff treat clients with dignity and assist them with their needs. Interviews revealed the staff are kind and helpful to the clients. Interviews revealed there has not been any complaints about the staff not treating the clients with dignity.

It was alleged that conduct inimical. Interviews with staff revealed they have not been told to falsify documents or to not do their job. Interviews revealed that the staff follow the protocol when taking care of the clients and they document the items that they are supposed too. Interviews revealed they have not observed any staff acting in an unprofessional way. Interviews revealed if they did, they would report it to their immediate supervisor.

The Department has investigated the above-mentioned allegations and based on interviews, LPA observations, and records review, it was determined that the complaint allegations are Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted with Blanca Vasquez, Administrator via face time and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Tiffany Holmes
LICENSING EVALUATOR SIGNATURE:

DATE: 07/10/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/10/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2