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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370808449
Report Date: 12/17/2024
Date Signed: 12/17/2024 01:29:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/12/2024 and conducted by Evaluator Juliana Barfield
COMPLAINT CONTROL NUMBER: 08-AS-20241212113734
FACILITY NAME:NEW VISTASFACILITY NUMBER:
370808449
ADMINISTRATOR:CINDY ROBINSONFACILITY TYPE:
772
ADDRESS:734 10TH AVENUETELEPHONE:
(619) 239-4663
CITY:SAN DIEGOSTATE: CAZIP CODE:
92101
CAPACITY:14CENSUS: 14DATE:
12/17/2024
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Program Director, Cindy RobinsonTIME COMPLETED:
01:30 PM
ALLEGATION(S):
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Facility stove is in disrepair
INVESTIGATION FINDINGS:
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Licensing Program Manager (LPM) Lizzette Tellez, and Licensing Program Analyst (LPA) Juliana Barfield conducted an unannounced visit in response to the above-mentioned allegation. LPM and LPA were welcomed by, identified themselves to, and discussed the purpose of the visit with Staff Mariah Reyes Mercado. LPA spoke briefly by phone to Program Director Cindy Robinson and informed her of the purpose of the visit. Program Director shortly after joined the LPM and LPA for the visit.

It was alleged that the facility stove is in disrepair.The Department's investigation consisted of LPM and LPA observations, interviews with staff, residents and a tour of the facility. LPM and LPA observed the kitchen stove without a knob for the front left burner. There was a sign above the stem of the burner that said "DO NOT USE". Investigation revealed that on or about December 7, 2024, a gas leak was found in the facility stove. Staff contacted the fire department to address the leak. The stove was unplugged due to the gas leak by the fire department. Repairmen were called and new knobs were ordered on December 8, 2024.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Juliana Barfield
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20241212113734
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: NEW VISTAS
FACILITY NUMBER: 370808449
VISIT DATE: 12/17/2024
NARRATIVE
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Interviews with clients reported that the facility brought in cooked meals for about five days and there were no knobs on the stove during that time. The knobs arrived on December 12, 2024. The stove operated with only four knobs so after consulting with the repairman on December 13, 2024, the facility began searching for a new stove to purchase. During today's visit, LPM and LPA observed the stove to be operational with four burner knobs in place.

Based on a review of LPA observations and interviews there is insufficient evidence that the alleged violation occurred. Therefore, this allegation is deemed unsubstantiated.

A copy of this report along with Licensee/Appeal Rights (LIC9058 03/22) were provided to Program Director.
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Juliana Barfield
LICENSING EVALUATOR SIGNATURE:

DATE: 12/17/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/17/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2