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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 370811050
Report Date: 09/01/2022
Date Signed: 09/01/2022 01:06:06 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/20/2022 and conducted by Evaluator Jennifer Lott
COMPLAINT CONTROL NUMBER: 51-CC-20220620122404
FACILITY NAME:HART, TERRI FAMILY CHILD CAREFACILITY NUMBER:
370811050
ADMINISTRATOR:TERRI HARTFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(619) 701-5437
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:12CENSUS: 8DATE:
09/01/2022
UNANNOUNCEDTIME BEGAN:
11:30 AM
MET WITH:Licensee, Terri Hart TIME COMPLETED:
12:05 PM
ALLEGATION(S):
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Day care children are exposed to verbal altercations while in care
Facility is dirty
Facility is malodorous
Facility is in disrepair
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Jennifer Lott conducted a complaint investigation visit to deliver findings for the above allegations. LPA was greeted at the front door by Licensee, Terri Hart and was granted entry after identifying herself and disclosing the reason for her visit.

The Department’s investigation consisted of a review of facility and outside source records, as well as interviews with staff, parents, children and outside sources.
It is alleged that on or about June 18, 2022, that day care children were exposed to verbal altercations while in care. Based on interviews, the altercation was to have been between the licensee and an adopted foster child (FC1). Interviews revealed that parents, staff and children may not have not been exposed to any verbal altercations during day care hours. If altercations did take place, they may have happened away from day care children and/or after hours.
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20220620122404
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: HART, TERRI FAMILY CHILD CARE
FACILITY NUMBER: 370811050
VISIT DATE: 09/01/2022
NARRATIVE
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It is also alleged that the facility is dirty, malodorous and in disrepair. Based on LPA’s observations, interviews with staff and parents, although the facility is older and worn in places, it is not dirty. There have not been any odors when entering the facility and all diaper trash is kept in a diaper genie outside the door. All trash is emptied daily. Holes that had been in the wall were from FC1 and part of the reason for the removal from the home. After FC1 was removed from the home, the holes had been repaired.

This agency has investigated the complaint alleging day care children are exposed to verbal altercations while in care, facility is dirty, malodorous and in disrepair. The Department has found that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED. An exit interview was conducted, and report was reviewed with Licensee, Terri Hart. A notice of site visit was given and must remain posted for 30 days.

SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Jennifer Lott
LICENSING EVALUATOR SIGNATURE:

DATE: 09/01/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/01/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2