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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 371881367
Report Date: 10/09/2025
Date Signed: 10/09/2025 01:40:34 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/01/2024 and conducted by Evaluator Venus Mixson
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20241001093848
FACILITY NAME:AVID BEHAVIORAL DAY PROGRAM - CIVICFACILITY NUMBER:
371881367
ADMINISTRATOR:MAHARAJ, LORENAFACILITY TYPE:
775
ADDRESS:510 CIVIC CENTER DR SUITE ETELEPHONE:
(858) 442-6840
CITY:VISTASTATE: CAZIP CODE:
92084
CAPACITY:15CENSUS: 15DATE:
10/09/2025
UNANNOUNCEDTIME BEGAN:
12:49 PM
MET WITH:LICENSEE, MARIA CRAIGTIME COMPLETED:
01:39 PM
ALLEGATION(S):
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Licensee does not ensure the facility is in good repair at all times.
INVESTIGATION FINDINGS:
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On October 09, 2025, Licensing Program Analyst (LPA), Venus Mixson arrived unannounced at the facility and met with the Licensee, Maria Criag. LPA explained the reason for the visit was to provide findings for the complaint investigation. During the investigation, LPA conducted interviews, record reviews, and made observations pertaining to the listed allegation.

On October 01, 2024, Community Care Licensing received a complaint alleging Licensee does not ensure the facility is in good repair at all times. It was reported that on 09/30/2024 at 11:30AM, Additional Witness #1 arrived at the facility and the front door was locked. It was reported Additional Witness attempted to access other doors, but they were all locked. It was further reported when Additional Witness asked about the locked doors, they were advised the doors were locked, because the doors were broken and needed repair. Information obtained from Administrator, Sarai Macelin, stated the allegation was false.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20241001093848
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: AVID BEHAVIORAL DAY PROGRAM - CIVIC
FACILITY NUMBER: 371881367
VISIT DATE: 10/09/2025
NARRATIVE
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Administrator indicated the doors were not broken and Additional Witness was attempting to access the wrong door to enter the facility. Administrator stated the doors were recently replaced and the suite identifiers had yet to be installed; therefore, Additional Witness was attempting to access the wrong door. Additional information obtained from interviews with staff advised the allegation is not accurate and there are no required repairs. It was stated the facility has a maintenance team to take care of any issues or concerns with the upkeep and maintenance of the building and grounds.

Additionally, there were no other reported incidents where staff or visitors were not able to enter or exit the building due to the doors being locked or in disrepair. Information obtained from resident interviews revealed residents had no noted challenges with being able to enter or exit the building through the doors.

Furthermore, residents confirmed there were no concerns with facility being in good repair. LPA’s review of the records revealed there was no construction or repairs to the building during the time period of this investigation. LPA accessed all doors during the inspection of the facility.

Based on interviews, record reviews, and observations, the allegation Licensee does not ensure the facility is in good repair at all times has been deemed unsubstantiated. An allegation determined unsubstantiated means although the allegation may have occurred, there is not sufficient evidence to support the listed allegation.

An exit interview was conducted. A copy of this report was explained and given to Licensee, Maria Craig.




SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:

DATE: 10/09/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/09/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2