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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 371881466
Report Date: 01/12/2026
Date Signed: 01/12/2026 12:31:52 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2025 and conducted by Evaluator Janette Romero
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20250721141240
FACILITY NAME:STEPPING STONE RESOURCESFACILITY NUMBER:
371881466
ADMINISTRATOR:MUNOZ, ELIJAHFACILITY TYPE:
775
ADDRESS:842 SOUTH MAIN AVENUETELEPHONE:
(760) 451-8692
CITY:FALLBROOKSTATE: CAZIP CODE:
92028
CAPACITY:40CENSUS: 25DATE:
01/12/2026
UNANNOUNCEDTIME BEGAN:
09:50 AM
MET WITH:Administrator Elijah MunozTIME COMPLETED:
12:30 PM
ALLEGATION(S):
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Staff did not provide adequate supervision to client in care
INVESTIGATION FINDINGS:
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On 01/12/2026, Licensing Program Analyst (LPA) Janette Romero conducted an unannounced visit at the facility to deliver findings for the allegation listed above. LPA met with Administrator Elijah Munoz who was informed of the purpose of the visit.

Regarding the allegation, "Staff did not provide adequate supervision to client in care" it was alleged on 6/17/2025 at approximately 9:00 a.m., a witness drove into the day program parking lot and almost ran over Client 1 (C1) who was lying in the parking lot with no staff supervision. It was further alleged on 6/25/2025 at approximately 9:00 a.m., C1 was again observed lying in the parking lot with no staff supervision.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 18-AS-20250721141240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: STEPPING STONE RESOURCES
FACILITY NUMBER: 371881466
VISIT DATE: 01/12/2026
NARRATIVE
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Per a Fire Inspection Request (STD. 850) dated 08/14/2023, the facility was granted a fire clearance to operate an adult day program for 40 clients from 8:00 a.m. to 5:00 p.m. from Monday through Friday. LPA reviewed the facility sketch, toured the facility, and observed a gate allowing entry into the day program. Prior to entering the gate, LPA observed parking spaces designated for other businesses on the north and south ends. While inside the gate, LPA observed parking spaces on the north, a basketball hoop on the east, and the day program building on the southeast side. On 07/23/2025 and during today’s visit, LPA observed C1 present lying on the parking lot asphalt near the basketball hoop supervised by a staff.

Administrator Munoz was interviewed and reported the following information. C1 enjoys lying in the parking lot asphalt and is supervised by staff. He supervised C1 on the incident dates and times. The day program gates open at 8:30 a.m. From 8:30 a.m. to 9:00 a.m., clients already present at day program are escorted into the building before vehicles enter the parking lot to drop off any additional clients. Staff close the parking lot gate from 9:00 a.m. to 1:55 p.m. to ensure the safety of the clients who prefer being outside. Only authorized vehicles such as those of day program employees, placement and licensing agency staff may enter the parking lot from 9:00 a.m. to 1:55 pm only after all clients on or near the parking lot are escorted into the day program building. Anyone dropping off clients after 9:00 a.m., is made aware they must wait outside of the gate until they are met by a day program staff. Visitors and transportation drivers will send a message to Administrator Munoz or get the attention of nearby staff to be granted entry. On the alleged incident dates and times, no unauthorized vehicles entered the parking lot when C1 was lying on the floor or when any of the other clients were outside. The facility provides clients who enjoy being in the parking lot with a hat and non-toxic sunscreen and facility staff are consistently encouraging these clients to drink water, go under the shade, join in the available activities or offer alternative inside the building.

SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3
Control Number 18-AS-20250721141240
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: STEPPING STONE RESOURCES
FACILITY NUMBER: 371881466
VISIT DATE: 01/12/2026
NARRATIVE
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LPA attempted to conduct an interview with C1 but was unable to establish effective communication. A review of C1’s Individual Program Plan (IPP) notes that when C1 does not want to participate in an activity they may lay on the floor and refuse to move. C1’s IPP also notes C1 has limited safety skills and requires close supervision to ensure their safety at home and in the community. Two (2) of two (2) staff interviews conducted were unable to recall the staff assigned to supervise C1 on 06/17/2025 and 06/25/2025 and reported the following information. C1 enjoys lying in the parking lot directly on the asphalt or concrete and facility staff are consistently redirecting C1 to go into the day program building and participate in activities. However, C1 will participate in activities for approximately five (5) minutes at a time and return to lie down in the parking lot asphalt near the basketball hoop, concrete, or inside the building in the middle of the classroom. Facility staff encourage C1 to lie down in other areas of the facility but C1 refuses and continues to lie down in the parking lot or concrete. Staff assist C1 in applying sunscreen every thirty minutes and drinking water at least every fifteen minutes.

LPA conducted an interview with the witness driver identified in the allegation who reported the following information. On 06/17/2025 and 06/25/2025, they transported their client to day program between 9:00 a.m. and 10:00 a.m. They observed the gate closed and parked on the other businesses’ parking spaces. They walked to the gate, allowed themselves entry, and were met by Administrator Munoz who escorted their client into the day program building. They then observed C1 lying on the parking lot asphalt with no staff supervision. They commented that if they had driven into the day program parking lot spaces, they would have accidentally run C1 over since C1 was lying on the parking lot. However, they clarified on 06/17/2025 and 06/25/2025 they did not drive into the day program parking lot or had an incident where they made physical contact with C1. The witness driver added there has never been an incident where they almost run C1 or any other client over. During today's visit, LPA observed five signs posted on the day program gate instructing visitors not to enter and call the facility to be escorted into day program. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violations did or did not occur; therefore, the allegation is unsubstantiated. An exit interview was conducted, and a copy of this report was provided to Administrator Munoz.

SUPERVISORS NAME: Carolyn Tuba
LICENSING EVALUATOR NAME: Janette Romero
LICENSING EVALUATOR SIGNATURE:

DATE: 01/12/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3