371881466-6-19-2026-18-AS-PMAA-DVYQCG-20260714120307

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 371881466
Report Date: 06/19/2026
Date Signed: 06/19/2026 11:07:54 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/24/2024 and conducted by Evaluator Antonine Richard

COMPLAINT CONTROL NUMBER: 18-AS-20241224115512

FACILITY NAME:	STEPPING STONE RESOURCES		FACILITY NUMBER:	371881466
ADMINISTRATOR:	MUNOZ, ELIJAH		FACILITY TYPE:	775
ADDRESS:	842 SOUTH MAIN AVENUE		TELEPHONE:	(760) 451-8692
CITY:	FALLBROOK	STATE: CA	ZIP CODE:	92028
CAPACITY:	40	CENSUS: 23	DATE:	06/19/2026
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	MUNOZ ELIJAH		TIME COMPLETED:	11:15 AM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff pushed residents in care.
Staff are not preventing residents in care from harming themselves.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On June 19, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Antonine Richard conducted an unannounced complaint visit. LPA met with the Administrator (A1), Elijah Munoz, and explained the purpose of the visit.

The complaint investigations consisted of the following. On June 1, 2026, the Department obtained various documents, including the Personnel Report LIC 500 (dated 01/01/26) and the Client Roster (dated 01/01/26). The Department reviewed and collected documents for Client #1 (C1), including the Admission Agreement, the physician's Report, the Medications list, the facility note dated 12/20/24, and staff training on the client's personal rights, and the Program Designed. The department interviewed the Administrator (A1), four staff members (S1-S4), and four clients (C2-C5). The Department was unable to interview the client (C1) because the client had not attended the Adult Day Program since January 2025. The Department was unable to interview the staff member named in the complaint because that staff member no longer worked at the Day Program.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 18-AS-20241224115512

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: STEPPING STONE RESOURCES	FACILITY NUMBER: 371881466
	VISIT DATE: 06/19/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Allegation #1: Staff pushed residents in care.

The complaint alleged that staff at the day program pushed Client 1 (C1). On June 1, 2026, the department interviewed the Administrator (A1), who denied the allegation. A1 stated that on April 20, 2024, around 10:30 a.m., C1 started exhibiting behaviors. The staff moved to avoid getting hit, and A1 attempted to redirect and calm C1. A1 also noted that staff are trained not to touch clients physically.

Additionally, the department interviewed four staff members (S1-S4), all of whom denied the allegation. They stated that no staff member at the facility has ever pushed a client for any reason and that they have received training on clients' personal rights. If a client exhibits challenging behavior, staff are trained to redirect the client by guiding them without physical contact.

The department interviewed four other clients (C2-C5), who confirmed that staff do not push or hit them. On June 1, 2026, the department observed clients at the facility exhibiting a range of behaviors. Staff remained compassionate and calm, helping clients calm down. On June 2, 2026, the department interviewed the Administrator (A1) of the facility where client C1 lives. A1 stated that the client had reported the incidents to them and that they had sent an unusual Incident Report to Community Care Licensing, the Ombudsman, and the Placement agency. The department also reviewed a facility note dated December 20, 2024, which detailed the incident that occurred that day.

Report continued on LIC9099C

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 18-AS-20241224115512

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: STEPPING STONE RESOURCES	FACILITY NUMBER: 371881466
	VISIT DATE: 06/19/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

Allegation #2: Staff are not preventing residents in care from harming themselves.

The complaint alleged that the staff did not prevent a client from crawling towards them, hitting their own face. On June 1, 2026, the department interviewed the Administrator (A1), who denied the allegations and stated that there are twelve staff members present each day to help supervise clients. A1 emphasized the importance of respecting clients' rights and mentioned that staff would communicate with clients to calm them down and prevent self-harm. A1 also clarified that staff cannot physically contact a client but would attempt to redirect their behavior.

Additionally, the department interviewed four staff members (S1-S4), all of whom denied the allegations. It confirmed that they have been trained to handle Self-Injuries Behavior (SIB) to assist clients with these behaviors. On the same day, the department interviewed four clients (C2-C5), who expressed that they enjoy attending the day program and described the staff as nice. The department was not able to interview C1 because C1 is no longer attending the day program.

Report continued on LIC9099C

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 18-AS-20241224115512

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: STEPPING STONE RESOURCES	FACILITY NUMBER: 371881466
	VISIT DATE: 06/19/2026

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

Finally, on June 1, 2026, the department observed one client exhibiting behaviors. The staff attempted to redirect the client by calmly speaking to them and guiding them away from this behavior.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

No deficiencies were cited.

An exit interview was conducted. A copy of the report was provided to Administrator Munoz Elijah.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

LIC9099 (FAS) - (06/04)

Page: 4 of 4