371881466-6-19-2026-18-AS-PMAA-DVYQ4C-20260714115008

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 371881466
Report Date: 06/19/2026
Date Signed: 06/19/2026 11:46:42 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/20/2024 and conducted by Evaluator Antonine Richard

COMPLAINT CONTROL NUMBER: 18-AS-20240520170520

FACILITY NAME:	STEPPING STONE RESOURCES		FACILITY NUMBER:	371881466
ADMINISTRATOR:	MUNOZ, ELIJAH		FACILITY TYPE:	775
ADDRESS:	842 SOUTH MAIN AVENUE		TELEPHONE:	(760) 451-8692
CITY:	FALLBROOK	STATE: CA	ZIP CODE:	92028
CAPACITY:	40	CENSUS: 23	DATE:	06/19/2026
		UNANNOUNCED	TIME BEGAN:	11:09 AM
MET WITH:	Munoz EliJah		TIME COMPLETED:	12:15 PM

ALLEGATION(S):

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Staff handled clients in rough manner.
Staff spoke inappropriately to clients.

INVESTIGATION FINDINGS:

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On June 19, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA) Antonine Richard conducted an unannounced complaint visit. LPA met with the Administrator (A1), Elijah Munoz, and explained the purpose of the visit.

The complaint investigations consisted of the following. On June 1, 2026, the Department obtained various documents, including the Personnel Report LIC 500 (dated 01/01/26) and the Client Roster (dated 01/01/26). The Department reviewed and collected documents for client #1 (C1), including the Admission Agreement, the physician's Report, the Medications list, the facility note dated 12/20/24, staff training on the client's personal rights, and the Program Designed. The department interviewed the Administrator (A1), four staff members (S1-S4), and four clients (C2-C5). The Department was unable to interview the client because the client had not attended the Adult Day Program since June 2025. The Department was unable to interview the staff member named in the complaint because that staff member no longer worked at the Day Program.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 4

Control Number 18-AS-20240520170520

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: STEPPING STONE RESOURCES	FACILITY NUMBER: 371881466
	VISIT DATE: 06/19/2026

NARRATIVE

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Allegation #1: Staff handled clients in a rough manner.

The complaint alleged that a staff member slammed a client against a wall while the client was exhibiting behavior. On June 1, 2026, the department interviewed the Administrator (A1), who denied the allegation and stated that staff members are trained not to touch clients unless they are helping them move around and never to touch them when they are displaying challenging behaviors. Instead, staff members are instructed to redirect clients and help calm them down.

During the same investigation, the department interviewed four staff members (S1-S4), all of whom denied ever handling clients in a rough manner. They also emphasized their commitment to respecting clients' rights. Additionally, the department interviewed four clients (C2-C5), who reported that staff members did not treat them roughly and mentioned that staff play with them every day. On June 01, 2026, the department interviewed the Administrator (A1) of the facility where the client C1 was living at the time. A1 denied being aware of any allegation against staff who had roughly handled C1 at the day program.

On June 1, the department observed some clients playing outside and noted that, while some were exhibiting behaviors, staff members successfully redirected them and helped calm them down.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

Report Continued on LIC9099C

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 4

Control Number 18-AS-20240520170520

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: STEPPING STONE RESOURCES	FACILITY NUMBER: 371881466
	VISIT DATE: 06/19/2026

NARRATIVE

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Allegation #2: Staff spoke inappropriately to clients.

The complaint alleged that staff invaded clients' personal space and humiliated, mocked, intimidated, and threatened them. On June 1, 2026, the department interviewed the Administrator (A1), of the day program who denied the allegations. A1 stated that some staff and clients engage in playful interactions. Upon learning about the complaint, they reviewed the videotapes and found that staff were not speaking disrespectfully or intimidatingly to clients. The day program has a camera in the common area for that reason. A1 also stated that staff received training on clients' personal rights and client abuse.

On the same day, the department interviewed four staff members (S1-S4), all of whom denied ever speaking to clients inappropriately or witnessing any other staff member do so. They also stated that they were trained to communicate calmly and respectfully with clients. The department also interviewed four clients (C2-C5), all of whom stated that they had not been spoken to inappropriately or yelled at. On June 01, 2026, the department interviewed the Administrator (A1) of the facility where client C1 was living at the time. A1 denied being aware of any allegation against staff who had roughly handled C1 at the day program. During today's visit, the department observed that staff interacted with clients in a kind and calm manner.

Report Continued on LIC9099C

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

LIC9099 (FAS) - (06/04)

Page: 3 of 4

Control Number 18-AS-20240520170520

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: STEPPING STONE RESOURCES	FACILITY NUMBER: 371881466
	VISIT DATE: 06/19/2026

NARRATIVE

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Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is unsubstantiated.

No deficiencies were cited.

An exit interview was conducted. A copy of the report was provided to the Administrator, Munoz Elijah.

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 06/19/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/19/2026

LIC9099 (FAS) - (06/04)

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