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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372001481
Report Date: 07/30/2025
Date Signed: 07/30/2025 09:17:39 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/23/2025 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20250623170111
FACILITY NAME:VISTA CHRISTIAN PRESCHOOLFACILITY NUMBER:
372001481
ADMINISTRATOR:KIM PIECHFACILITY TYPE:
850
ADDRESS:290 NORTH MELROSE DRIVETELEPHONE:
(760) 724-7096
CITY:VISTASTATE: CAZIP CODE:
92083
CAPACITY:74CENSUS: 38DATE:
07/30/2025
UNANNOUNCEDTIME BEGAN:
08:35 AM
MET WITH:Wendy Bonilla, DirectorTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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Facility staff leave daycare children unattended.
INVESTIGATION FINDINGS:
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On July 30, 2025, at 8:30AM, Licensing Program Analyst (LPA) William Chancellor conducted an unannounced visit to Vista Christian Preschool and met with Director Wendy Bonilla and Children’s Pastor, Kim Piech to deliver the findings of a complaint investigation. The complaint, received on June 23, 2025, alleged that staff allowed children to use the restroom without supervision, leaving them unattended.

As part of the investigation, LPA conducted two site visits. The first visit occurred on July 3, 2025, at 11:00 AM. During this visit, LPA took a census of children in care, interviewed three staff members (S1–S3), made observations, and reviewed relevant records. A follow-up visit was conducted on July 11, 2025, at 9:00 AM to interview five additional staff members (S4–S8) who were not present during the initial inspection.
Seven out of eight staff interviewed stated that children had been allowed to go to the restroom independently or with peers on various occasions due to staffing shortages.

Observations confirmed that the restrooms are located down the hall from each classroom, and once a child enters the restroom, there is no direct staff supervision. While six of the eight staff interviewed could not confirm that children went without staff knowledge, they reported that staff would intermittently stand at the classroom doorway, allowing children to walk to the restroom unsupervised.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 10-CC-20250623170111
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: VISTA CHRISTIAN PRESCHOOL
FACILITY NUMBER: 372001481
VISIT DATE: 07/30/2025
NARRATIVE
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Based on interviews and documentation reviewed, the preponderance of evidence standard has been met, and the allegation is substantiated. The facility failed to provide proper care and supervision as required by Title 22, Section 101229(a)(1), posing a potential risk to children in care. A citation was issued; please refer to LIC 9099-D for details of the cited deficiency.

An exit interview was conducted, and a copy of the report, along with appeal rights, was provided to Director Wendy Bonilla. A Notice of Site Visit was also issued and must remain posted for 30 consecutive days in a location visible to the public, families, and guardians.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 10-CC-20250623170111
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: VISTA CHRISTIAN PRESCHOOL
FACILITY NUMBER: 372001481
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/30/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/08/2025
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision: (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This requirement was not met as evidence by:
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Following the complaint investigation, facility staff were reminded that restroom protocol requires staff to escort children to the restroom and remain at the restroom door to ensure supervision is maintained while the child is inside.
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Based on confidential interviews and a review of facility records, it was determined that children were allowed to go to the restroom without adult supervision. Staff either permitted children to go independently or with a peer and did not consistently escort the children to the restroom or remain at the restroom door to ensure proper supervision.
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Director provided a staff sign in and agenda from a current staff meeting and training on supervison and protocol to escort children to the restroom.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 07/30/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/30/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3