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13 | Licensing Program Analyst (LPA)Tiffany Holmes contacted the facility to deliver findings for a complaint investigation via tele-virtual. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Leonor Carmona, Administrator
LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA Ruiz conducted the initial visit on June 2, 2022 and conducted a tour of the facility.
It was alleged that the staff did not treat residents with dignity and the staff did not assist resident with toileting needs. Interviews with the staff revealed they treat the residents with respect and treat them like family. Interviews revealed that the residents that needed assistance with toielting would get receive the assistance. Interviews revealed that the residents that were there in 2022 are no longer at the facility due to passing away or moving out. Interviews with staff revealed that they denied making residents use the restroom in their rooms. Interviews with staff revealed them denying not treating the residents with dignity.
The investigation did not produce supporting evidence to prove the staff did not treat residents with dignity and staff did not assist resident with toileting needs. The complaint allegations are unsubstantiated.
An exit interview was conducted with Leonor Carmona, Administrator and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided at the conclusion of the visit. |