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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372005410
Report Date: 09/18/2026
Date Signed: 09/18/2026 02:57:48 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260730091826
FACILITY NAME:FALLBROOK CHILD DEV. CENTERFACILITY NUMBER:
372005410
ADMINISTRATOR:TESTA, KATIEFACILITY TYPE:
850
ADDRESS:320 N. IOWA ST.TELEPHONE:
(760) 728-5402
CITY:FALLBROOKSTATE: CAZIP CODE:
92028
CAPACITY:41CENSUS: 22DATE:
09/18/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Katie Testa, DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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1. Licensee does not ensure staff are fingerprinted and cleared prior to providing care to children.
INVESTIGATION FINDINGS:
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 On September 18, 2026, at 1:30 PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at Fallbrook Child Development Center (CCC) and met with Director Katie Testa to conclude the investigation regarding the allegation listed above. Upon arrival, LPA conducted a census and observed 22 children along with 2 staff present. The Director stated there were 32 children actively enrolled in the preschool program.
The investigation was initiated following a complaint received on July 30, 2026, alleging that the licensee does not ensure staff are fingerprinted and cleared prior to providing care to children. The investigation included confidential staff interviews, observations, a review of fifteen staff personnel files and additional records.
Record review confirmed that 1 of 15 staff files did not contain a fingerprint clearance until six months after employment began. Personnel records verified that the staff member was present in the CCC and working with children. Although the staff members fingerprints were active in Guardian they were not properly transferred prior to staffs presence at Fallbrook Child Development Center.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20260730091826
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FALLBROOK CHILD DEV. CENTER
FACILITY NUMBER: 372005410
VISIT DATE: 09/18/2026
NARRATIVE
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 Based on record review, the allegation that the licensee does not ensure staff are fingerprinted and cleared prior to providing care to children is substantiated. A substantiated finding means the allegation is valid because the preponderance of evidence standard has been met. Violations of California Code of Regulations, Title 22, section 101170(e)(2) is being cited on the attached LIC 9099D.

An exit interview was conducted, and a copy of this report, the LIC 9099 D, and Appeal Rights were provided. A Notice of Site Visit was issued, and Director Katie Testa was informed that it must remain posted in a visible location for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 10-CC-20260730091826
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: FALLBROOK CHILD DEV. CENTER
FACILITY NUMBER: 372005410
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/18/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/16/2026
Section Cited
CCR
101170(e)(2)
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Criminal Record Clearance
(e) All individuals subject to a criminal record review pursuant to Health and Safety Code Section 1596.871 shall prior to working, residing or volunteering in a licensed facility: (2) Request a transfer of a criminal record clearance as specified in Section 101170(f). This requirement was not met as evidenced by:
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DIR agrees to either attend or review a Guardian webinar and submit a written declaration of understanding. Training should cover procedure staff fingerprint clearances for new fingerprints, fingerprint transfer request and exemption transfer process.
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Based on record review, CCC management initiated a fingerprint transfer in April 2026, six months after staff’s initial presence and employment in the facility. This poses a potential risk to the health and safety of children in care.
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LPA provided PIN 26-09-CCLD, and PIN 26-05-CCLD.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator William M Chancellor Jr.
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20260730091826

FACILITY NAME:FALLBROOK CHILD DEV. CENTERFACILITY NUMBER:
372005410
ADMINISTRATOR:TESTA, KATIEFACILITY TYPE:
850
ADDRESS:320 N. IOWA ST.TELEPHONE:
(760) 728-5402
CITY:FALLBROOKSTATE:CAZIP CODE:
92028
CAPACITY:41CENSUS: 22DATE:
09/18/2026
UNANNOUNCEDTIME BEGAN:
01:30 PM
MET WITH:Katie Testa, DirectorTIME COMPLETED:
03:15 PM
ALLEGATION(S):
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1. Staff does not ensure children are spoken to in an appropriate manner.
2. Staff handle children in a rough manner.
INVESTIGATION FINDINGS:
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 On September 18, 2026, at 1:30 PM, Licensing Program Analyst (LPA) William Chancellor arrived unannounced at Fallbrook Child Development Center (CCC) and met with Director Katie Testa to conclude the investigation into the allegation listed above. When LPA approved, LPA conducted a census and observed 22 children along with 2 staff present. The Director reported that 32 children were enrolled in the preschool program.
The investigation was initiated after a complaint was received on July 30, 2026, alleging that staff do not speak to children in an appropriate manner and staff handle children roughly. The investigation included confidential staff interviews, observations and a review of records.
Four out of five confidential staff interviews denied both allegations. Interviews revealed no reports of staff handling children roughly. The Director stated that one parent had previously expressed concern about the tone of voice used by one staff member so the Director addressed the concern at the time, and no further complaints were received.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20260730091826
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: FALLBROOK CHILD DEV. CENTER
FACILITY NUMBER: 372005410
VISIT DATE: 09/18/2026
NARRATIVE
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Due to conflicting statements, lack of additional witnesses, and no supporting documentation, LPA could not determine whether staff spoke to children inappropriately or handled children in a rough manner. These allegations may have occurred, however, they are not supported or proven by evidence. Therefore, the allegations are unsubstantiated.

An exit interview was conducted, a copy of this report, appeal rights, and a Notice of Site Visit were provided to Director, Katie Testa. The Notice of Site Visit must remain posted in a prominent location, visible to families and caregivers, for 30 consecutive days.

SUPERVISORS NAME: Pauline Beschorner
LICENSING EVALUATOR NAME: William M Chancellor Jr.
LICENSING EVALUATOR SIGNATURE:

DATE: 09/18/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/18/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5