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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372005821
Report Date: 06/20/2024
Date Signed: 06/20/2024 10:05:31 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/05/2024 and conducted by Evaluator Gerald Poindexter
COMPLAINT CONTROL NUMBER: 51-CC-20240405091931
FACILITY NAME:KINDERCARE LEARNING CENTER - TREENAFACILITY NUMBER:
372005821
ADMINISTRATOR:CELIDA BANUELOSFACILITY TYPE:
850
ADDRESS:10623 TREENA STREETTELEPHONE:
(858) 271-4700
CITY:SAN DIEGOSTATE: CAZIP CODE:
92131
CAPACITY:72CENSUS: DATE:
06/20/2024
UNANNOUNCEDTIME BEGAN:
09:20 AM
MET WITH:Celida BanuelosTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Staff member hit daycare child.
Staff member handled daycare child in a rough manner.
Staff left daycare child unsupervised.
INVESTIGATION FINDINGS:
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On 6/20/24 at 9:20 am, Licensing Program Analyst Gerald Poindexter made an unannounced visit for the complaint received on 4/5/24 for the purpose of delivering findings on the above reference allegation. LPA met with Celida Banuelos, center director. The following ratios were observed today: 80 children in 6 classrooms supervised by 14 staff members.

Based on the information obtained during observation at the facility, review of facility records, other pertinent documentation, and interviews with the RP, facility staff, and parents, the allegations cannot be proven or disproven, as follows:

The allegation that “Staff member hit daycare child” could not be verified. There was no supporting visual evidence, physical documentation, nor medical documentation available, and no corroborating information obtained during interviews.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 51-CC-20240405091931
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: KINDERCARE LEARNING CENTER - TREENA
FACILITY NUMBER: 372005821
VISIT DATE: 06/20/2024
NARRATIVE
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The allegation that “Staff member handled daycare child in a rough manner” could not be verified. There was no supporting visual evidence, no supporting witness documentation, and no corroborating information obtained during interviews.

The allegation that “Staff left daycare child unsupervised” cannot be verified. There was no direct witness nor corroborating evidence during interviews to confirm the allegation and its associated details.

It could not be determined that a staff member carried out the above allegations. Although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Therefore, the above allegations are found to be UNSUBSTANTIATED.

No deficiencies are cited.

Exit interview conducted and report was reviewed with the center director Celida Banuelos. A Notice of Site Visit was given and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Appeal rights were provided.
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Gerald Poindexter
LICENSING EVALUATOR SIGNATURE:

DATE: 06/20/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/20/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2