<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006026
Report Date: 10/15/2024
Date Signed: 02/13/2025 10:57:37 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240911134232
FACILITY NAME:IVEY RANCH PARK DAY CARE/RESPITE CTR. SCHOOL AGEFACILITY NUMBER:
372006026
ADMINISTRATOR:DANIELLY, TONYAFACILITY TYPE:
840
ADDRESS:110 RANCHO DEL ORO ROADTELEPHONE:
(760) 722-4839
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:30CENSUS: 0DATE:
10/15/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Christina PaaTIME COMPLETED:
11:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure reporting requirements were followed
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegation. LPA met with Care Programs Manager Christina Paad, there were no children present during time of visit.

On September 11th, 2024, Community Care Licensing (CCL) received a complaint alleging that staff did not ensure reporting requirements were followed.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 10-CC-20240911134232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: IVEY RANCH PARK DAY CARE/RESPITE CTR. SCHOOL AGE
FACILITY NUMBER: 372006026
VISIT DATE: 10/15/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on interviews and documentation it was revealed that child 1 (C1) was injured at approximately 5:20pm and that the responsible party arrived at 5:40pm to pick up C1. At that time the RP was notified of C1s injury.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

This report was amended on 2/13/2025 from the original report issued on 10/15/2024.

An exit interview was conducted, and this report was reviewed with the Care Programs Manager, Christina Paad, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Care Programs Manager understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/11/2024 and conducted by Evaluator Keely Messerschmidt
PUBLIC
COMPLAINT CONTROL NUMBER: 10-CC-20240911134232

FACILITY NAME:IVEY RANCH PARK DAY CARE/RESPITE CTR. SCHOOL AGEFACILITY NUMBER:
372006026
ADMINISTRATOR:DANIELLY, TONYAFACILITY TYPE:
840
ADDRESS:110 RANCHO DEL ORO ROADTELEPHONE:
(760) 722-4839
CITY:OCEANSIDESTATE: CAZIP CODE:
92056
CAPACITY:16CENSUS: 0DATE:
10/15/2024
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Christina PaadTIME COMPLETED:
11:10 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff do not ensure service contracts are followed for children in care
Staff do not ensure playground equipment is safe for children
Child sustained an injury due to staff not providing adequate supervision
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the above date and time listed, Licensing Program Analyst (LPA) Keely Messerschmidt arrived at the facility for the purpose of delivering the complaint findings on the above-referenced allegations. LPA met with Care Programs Manager Christina Paad, there were nochildren present during time of visit.

On September 11th, 2024, Community Care Licensing (CCL) received a complaint alleging that staff do not ensure service contracts are followed for children in care, staff do not ensure playground equipment is safe for children, and that child sustained an injury due to staff not providing adequate supervision.

Based on interviews conducted, video recordings observed and records reviewed for allegation that staff do not ensure service contracts are followed for children in care, child either walks to gate from transportation car meeting teacher at gate to walk to classroom, driver walks child to classroom, or teacher meets child at car to walk to classroom.

See LIC9099-C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 10-CC-20240911134232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501
FACILITY NAME: IVEY RANCH PARK DAY CARE/RESPITE CTR. SCHOOL AGE
FACILITY NUMBER: 372006026
VISIT DATE: 10/15/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
During interviews it was also disclosed that the staff use the Ring camera to observe when child arrives to start walking out to the car to grab child from transportation. During interviews It was disclosed that child has never walked alone or out of the supervision of the staff to the classroom. LPA observed video recordings on 5 randomly selected days between August 28th and September 20th, including day of question September 6th showing that child was always with supervision from transportation car to classroom.

When it comes to allegation that staff do not ensure playground equipment is safe for children, based on interviews and inspection of equipment in question, LPA observed equipment on playground to be safe for children in care if used properly with proper supervision. LPA observed sensory swing to be placed on the grass area of yard, with all four legs secure. LPA observed that legs of swing were not bolted to the ground, however, swing is for indoor or outdoor use and to be used for rocking or sensory input.

Lastly, when it comes to allegation that child sustained an injury due to staff not providing adequate supervision, based on interviews staff were present and observed incident. It was also disclosed that staff had spoken with children about the proper ways to use the sensory swing once set up. While on the playground staff were in ratio and positioned near the sensory swing but was not able to prevent the injury.

Based on the information obtained during this investigation, it has been determined that although the allegations may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. Therefore, the allegations are UNSUBSTANTIATED.

An exit interview was conducted, and this report was reviewed with the Care Programs Manager, Christina Paad, and a copy was provided. Appeal rights were discussed and provided during the exit interview.

A Notice of Site visit was given, and Care Programs Manager understands that it must remain posted for 30 days.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 10-CC-20240911134232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE SE CC RO, 3737 MAIN STREET, STE 700
RIVERSIDE, CA 92501

FACILITY NAME: IVEY RANCH PARK DAY CARE/RESPITE CTR. SCHOOL AGE
FACILITY NUMBER: 372006026
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/15/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type B
10/25/2024
Section Cited
CCR
101218.1(2)(b)
1
2
3
4
5
6
7
Admission Procedures and Parental and Authorized Representative's Rights: (2) Conduct one or more personal interviews with the child's parent or authorized representative that meets the following requirements: (B) Provides the child's parent or authorized representative with information about the child care center that shall at least include procedures to be followed ....
1
2
3
4
5
6
7
Care Programs Manager stated they will conduct a training for all staff and review reporting requirements and will submit proof of completion via email to LPA.
8
9
10
11
12
13
14
...should the child become ill or injured while at the child care center, and procedures for conducting inspections for illness. This requirement was not met as evidenced by, based on interviews conducted parent was not notified until pick up of childs injury nor was a UIR submitted to CCL. This is a potential risk to the health and safety of children in care.
8
9
10
11
12
13
14
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Deborah Mullen
LICENSING EVALUATOR NAME: Keely Messerschmidt
LICENSING EVALUATOR SIGNATURE:

DATE: 10/15/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/15/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5