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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006511
Report Date: 08/23/2024
Date Signed: 08/23/2024 12:53:35 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/05/2024 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20240705125526
FACILITY NAME:MAXWELL H. & MURIEL GLUCK CCC, LLC, THEFACILITY NUMBER:
372006511
ADMINISTRATOR:KRISTY FORDFACILITY TYPE:
850
ADDRESS:10660 JOHN J HOPKINS DRIVETELEPHONE:
(858) 455-5220
CITY:SAN DIEGOSTATE: CAZIP CODE:
92121
CAPACITY:78CENSUS: DATE:
08/23/2024
UNANNOUNCEDTIME BEGAN:
12:00 PM
MET WITH:TIME COMPLETED:
12:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not treat child with respect
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 08/23/24 at 12:00 PM, LIcneisng Program Analyst (LPA) Annette Sutherland conducted an unannounced complaint inspection to deliver findings regarding the above allegation. During the investigation, LPA conducted interviews with staff members, day care parents and obtained related documentation. LPA reviewed emails and text messages and received conflicting and contradictory statements regarding parent approval for signage regarding potty training, throughout the investigation. Based on the information obtained during interviews and documentation, it is determined that although the above allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violation occurred. A copy of this report and appeal rights (LIC 9058) were provided to Director Kristy Ford.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 08/23/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/23/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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