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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372006512
Report Date: 08/26/2025
Date Signed: 08/26/2025 02:09:03 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/09/2025 and conducted by Evaluator Annette Sutherland
COMPLAINT CONTROL NUMBER: 51-CC-20250709100755
FACILITY NAME:MAXWELL H. & MURIEL GLUCK CCC, LLC, THEFACILITY NUMBER:
372006512
ADMINISTRATOR:KRISTY FORDFACILITY TYPE:
830
ADDRESS:10660 JOHN J HOPKINS DRIVETELEPHONE:
(858) 455-5220
CITY:SAN DIEGOSTATE: CAZIP CODE:
92121
CAPACITY:48CENSUS: DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
01:00 PM
MET WITH:Kristy Ford TIME COMPLETED:
02:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not provide adequate supervision, resulting in an infant sustaining an injury.
Staff did not report the incident to the infant’s representative in a timely manner.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 8/26/25 at 1:00 pm Licensing Program Analyst (LPA) Annette Sutherland conducted an unannounced visit for the purpose of delivering findings for the complaint received on 7/9/25 regarding the above allegations. During the visits LPA toured the facility and found the facility to be operating within ratio. It was alleged that the facility provides inadequate supervision and does not report incidents to representatives in a timely manner. LPA visited the facility on 7/17/25. LPA toured the outdoor playground the children use and found it to be age appropriate. LPA reviewed children’s records and interviewed staff and parents. Staff present that day did not see C1 get hurt. There was no indications from C1’s behavior that suggested they had sustained an injury. At the time there was no visible evidence or reported behavior indicting an injury. Without witnessing an incident or being made aware of it, the staff was unable to report it. LPA was unable to find corroborating evidence to support the allegations. Although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the alleged violations occurred, therefore the above allegation is found to be Unsubstantiated. Exit interview conducted and report was reviewed with the Director Kristy Ford. A notice of the site visit was given and must remain posted for 30 days
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joelle Redding
LICENSING EVALUATOR NAME: Annette Sutherland
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
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