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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 372016672
Report Date: 10/18/2024
Date Signed: 10/18/2024 12:08:49 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2024 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240826121519
FACILITY NAME:VALENCIA, MICHELE FAMILY CHILD CAREFACILITY NUMBER:
372016672
ADMINISTRATOR:MICHELE VALENCIAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(858) 278-5111
CITY:SAN DIEGOSTATE: CAZIP CODE:
92123
CAPACITY:14CENSUS: 5DATE:
10/18/2024
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Michele ValenciaTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Licensee caused an injury to a child in care
INVESTIGATION FINDINGS:
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On 10/18/24 at 11:15 AM, Licensing Program Analysts (LPAs) Keturah Lane and Edleen Montesa conducted an unannounced visit for the complaint received on 8/26/24 for the purpose of delivering findings on the above referenced allegation. Upon arrival, LPAs met with Licensee Michele Valencia and toured the facility. LPAs observed a total of 5 children with Licensee and helper Denise Valencia present. All adults present are fingerprint cleared and associated to the facility.

During the course of the investigation, LPA Lane conducted interviews with complainant, licensee, licensee’s helper, daycare children and parents of enrolled children. LPA also obtained additional information and documents from complainant including photos and text messages. Based upon the information obtained from LPAs observations, interviews conducted and documentation received it is determined that licensee’s helper Denise Valencia did cut C3’s fingernails too short causing them to bleed. Parent requested that the licensee and helper do not cut her child’s fingernails again which was agreed to via text. (continued on LIC9099-C...)
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 51-CC-20240826121519
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: VALENCIA, MICHELE FAMILY CHILD CARE
FACILITY NUMBER: 372016672
VISIT DATE: 10/18/2024
NARRATIVE
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The allegation is valid because the preponderance of evidence has been met, therefore the above allegation is found to be SUBSTANTIATED.

See LIC9099D for Type B deficiency cited.

Exit interview conducted and report was reviewed with licensee Michele Valencia. Notice of site visit was provided and must remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 51-CC-20240826121519
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108

FACILITY NAME: VALENCIA, MICHELE FAMILY CHILD CARE
FACILITY NUMBER: 372016672
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
10/28/2024
Section Cited
WD
102423(a)(4)
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102423 Personal Rights a) Each child receiving services from a family child care home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: (4) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature…
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Licensee stated in a text message that she would not cut the child's nails without parental permission. Licensee stated she would send an updated written procedure regarding care of infant's nails and permissions from parents to LPA Lane via e-mail by 10/28/24.
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This requirement was not met as evidenced by…Based upon photos and text messages received regarding C3, Licensee’s helper cut the nails too short causing them to bleed without permission from the parent which is a potential health, safety and personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/26/2024 and conducted by Evaluator Keturah Lane
PUBLIC
COMPLAINT CONTROL NUMBER: 51-CC-20240826121519

FACILITY NAME:VALENCIA, MICHELE FAMILY CHILD CAREFACILITY NUMBER:
372016672
ADMINISTRATOR:MICHELE VALENCIAFACILITY TYPE:
810
ADDRESS:8438 ABBOTSHILL ROADTELEPHONE:
(858) 278-5111
CITY:SAN DIEGOSTATE: CAZIP CODE:
92123
CAPACITY:14CENSUS: 5DATE:
10/18/2024
UNANNOUNCEDTIME BEGAN:
11:15 AM
MET WITH:Michele ValenciaTIME COMPLETED:
12:20 PM
ALLEGATION(S):
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Day-care child sustained an unexplained injury while in care.
Licensee yelled at a parent in the presence of day-care children
Licensee did not allow a parent to enter the home
Adult in home handled daycare child in a rough manner
INVESTIGATION FINDINGS:
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On 10/18/24 at 11:15 AM, Licensing Program Analysts (LPAs) Keturah Lane and Edleen Montesa conducted an unannounced visit for the complaint received on 8/26/24 for the purpose of delivering findings on the above referenced allegation. Upon arrival, LPAs met with Licensee Michele Valencia and toured the facility. LPAs observed a total of 5 children with Licensee and helper Denise Valencia present. All adults present are fingerprint cleared and associated to the facility.

It was alleged that a day-care child sustained an unexplained injury while in care, that licensee yelled at a parent in the presence of day-care children, that licensee didn’t allow the parent to enter the home and handled a day-care child in a rough manner. During the course of the investigation, LPA Lane conducted interviews with complainant, licensee, licensee’s helper, daycare children and parents of enrolled children. LPA also obtained additional information and documents from complainant including photos and text messages. Based upon the information obtained from LPAs observations, interviews conducted and documentation received it is determined that there was not a preponderance of evidence to prove that the scratch on C3’s arm was obtained while child was in care. (continued on LIC9099-C...)
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 51-CC-20240826121519
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO N. CC RO, 7575 METROPOLITAN DR STE 110
SAN DIEGO, CA 92108
FACILITY NAME: VALENCIA, MICHELE FAMILY CHILD CARE
FACILITY NUMBER: 372016672
VISIT DATE: 10/18/2024
NARRATIVE
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All parents (currently enrolled and no longer attending) stated the Licensee allowed them to enter the home. There were no other witnesses interviewed that observed Licensee yelling at a parent or handling the child in a rough manner. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations occurred, therefore the above allegations are found to be UNSUBSTANTIATED.

Exit interview conducted and report was reviewed with the licensee Michele Valencia. A notice of site visit was provided and must be posted for 30 days.
SUPERVISORS NAME: Tashima Daniel
LICENSING EVALUATOR NAME: Keturah Lane
LICENSING EVALUATOR SIGNATURE:

DATE: 10/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/18/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5