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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374600197
Report Date: 07/19/2021
Date Signed: 07/19/2021 04:54:58 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA
This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/15/2020 and conducted by Evaluator Daniel Mena
COMPLAINT CONTROL NUMBER: 08-CR-20201215145323
FACILITY NAME:NEW ALTERNATIVES, INC. #16FACILITY NUMBER:
374600197
ADMINISTRATOR:MATTHEW JAEGERFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:81CENSUS: 31DATE:
07/19/2021
UNANNOUNCEDTIME BEGAN:
01:11 PM
MET WITH:Shomari BondTIME COMPLETED:
01:23 PM
ALLEGATION(S):
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Staff mishandled minor while in care (unsubstantiated)
Staff did not provide timely medical attention to minor while in care (unsubstantiated)
Staff demonstrated inappropriate form of discipline (Unsubstantiated)
Staff spoke inappropriately about a minor while in care (unsubstantiated)
INVESTIGATION FINDINGS:
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LPA Mena met with Assistant Program Director, Shomari Bond to discuss the investigative findings for the above stated allegations. An investigation was conducted by LPAs Gloria Meza and Daniel Mena regarding allegations. LPAs Meza and Mena conducted an inspection to the Sort Term Residential Treatment Program (STRTP) on December 18, 2020 at 1:00pm and on June 18, 2021 at 11:12am. No immediate hazards observed. LPAs interviewed six staff members (S1, S2, S3, S4, S5, & S6), as well as reviewed client and facility records.
Community Care Licensing received information on December 15, 2020 alleging that Facility Staff mishandled, did not provide medication, demonstrated an inappropriate form of discipline, as well as spoke inappropriately about minor in care, more specifically that Client # 1 (C1) was pushed, denied medication, had all belongings removed from bedroom as a form of punishment, as well as was made fun of by staff for having a gap in her teeth. Information obtained did not corroborate the allegations with a preponderance of evidence. Confidential interviews stated that C1 had a history of
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Natasha Dunlap
LICENSING EVALUATOR NAME: Daniel Mena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-CR-20201215145323
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office,
, CA
FACILITY NAME: NEW ALTERNATIVES, INC. #16
FACILITY NUMBER: 374600197
VISIT DATE: 07/19/2021
NARRATIVE
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making false allegations against staff and denied having knowledge of any incident in which C1 or any other client in care was mistreated or manhandled by any staff for wanting to get a snack. Confidential interviews also denied that clients are ever denied ibuprofen for pain; unless it is prohibited by a nurse or because not enough time has elapsed since the previous dose. Regarding allegation that C1’s belongings were removed from their bedroom as a form of punishment, confidential interviews stated that removal of items is done in order to prevent clients from throwing objects at staff and others during behavioral episodes, and not as a form of punishment. Confidential interviews also denied any knowledge of any staff having teased or made fun of C1’s teeth. While other confidential information received by Licensing Office stated that these allegations had occurred. LPA Mena was unable to interview C1 regarding any of these allegations, due to their current whereabouts being unknown.
Based on confidential interviews and information provided, the allegations that Facility Staff mishandled, did not provide medication, demonstrated an inappropriate form of discipline, as well as spoke inappropriately about minor in care, more specifically that Client # 1 (C1) was pushed, denied medication, had all belongings removed from bedroom as a form of punishment, as well as was made fun of by staff for having a gap in her teeth, may have occurred, however is not supported or proven by evidence. Therefore, the above allegations are unsubstantiated at this time.
Exit interview was conducted and a copy of this report was provided
SUPERVISORS NAME: Natasha Dunlap
LICENSING EVALUATOR NAME: Daniel Mena
LICENSING EVALUATOR SIGNATURE:

DATE: 07/19/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/19/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 2