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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374600197
Report Date: 01/14/2025
Date Signed: 01/14/2025 01:21:09 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2024 and conducted by Evaluator Jacob Salem
PUBLIC
COMPLAINT CONTROL NUMBER: 08-CR-20240711092836
FACILITY NAME:NEW ALTERNATIVES, INC. #16FACILITY NUMBER:
374600197
ADMINISTRATOR:JENKS, MICHELLEFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:16CENSUS: 13DATE:
01/14/2025
UNANNOUNCEDTIME BEGAN:
01:10 PM
MET WITH:Michelle Jenks, AdministratorTIME COMPLETED:
01:25 PM
ALLEGATION(S):
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Staff engaged in inappropriate behavior while minors are in care.
INVESTIGATION FINDINGS:
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On January 14, 2025, Licensing Program Analyst (LPA) Jacob Salem met with New Alternatives #16 (NA) Michelle Jenks, Administrator to deliver the findings for the above-stated allegation. LPA Salem initiated a complaint inspection at the facility on 7/19/24 at 11:35 AM and no immediate deficiencies were observed. During the investigation, LPA Salem interviewed a former client (C1) and a County Social Worker (CSW). LPA attempted to interview staff (S1) and former staff (S2), but was unable to despite multiple attempts and due to S1 being out of the country. LPA Salem obtained and reviewed pertinent records.

On July 11, 2024, Community Care Licensing (CCL) received an allegation that the staff (unnamed) engaged in inappropriate behavior while minors (C1) are in care. No additional details were reported, except that other former clients have had similar experiences.

CONTINUED...
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Dawn Segura
LICENSING EVALUATOR NAME: Jacob Salem
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-CR-20240711092836
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: NEW ALTERNATIVES, INC. #16
FACILITY NUMBER: 374600197
VISIT DATE: 01/14/2025
NARRATIVE
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...CONTINUED

A confidential interview indicated that the inappropriate behavior by staff, which included S1, involved handling clients roughly during restraints and speaking inappropriately to clients; however, no other witnesses or clients with similar experiences were named. A review of incident reports indicates that while C1 lived at NA in 2021-2022 C1 was restrained by staff, including S1, for self-harming behaviors. A review of incident reports and CCL case history indicated that there were no injuries or mishandling of C1 reported during that time. A review of information provided by NA indicates that some of the staff named as perpetrators in the above-mentioned interview are not current or former staff of the facility.

Based on confidential interviews and records reviewed, the allegation that staff engaged in inappropriate behavior while minors are in care is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a signed copy of this report and appeal rights were provided to Michelle Jenks, Administrator.
SUPERVISORS NAME: Dawn Segura
LICENSING EVALUATOR NAME: Jacob Salem
LICENSING EVALUATOR SIGNATURE:

DATE: 01/14/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/14/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2