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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374600197
Report Date: 12/19/2024
Date Signed: 12/19/2024 03:18:49 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/12/2024 and conducted by Evaluator Jacob Salem
PUBLIC
COMPLAINT CONTROL NUMBER: 08-CR-20240912233712
FACILITY NAME:NEW ALTERNATIVES, INC. #16FACILITY NUMBER:
374600197
ADMINISTRATOR:JENKS, MICHELLEFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:16CENSUS: 13DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
02:45 PM
MET WITH:Michelle Jenks, AdministratorTIME COMPLETED:
02:55 PM
ALLEGATION(S):
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Staff inappropriately touched a minor in care.
INVESTIGATION FINDINGS:
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On December 19, 2024, at 2:45 PM, Licensing Program Analyst (LPA) Jacob Salem met with Michelle Jenks, Administrator of New Alternatives #16 to deliver the finding for the above-stated allegation. LPA Salem initiated a complaint inspection at the facility on 9/19/24 at 1:45 PM and no immediate deficiencies were observed. During the investigation, LPA Salem interviewed Clients (C1-C9) and Staff (S1-S5). LPA Salem obtained and reviewed pertinent records.

On September 12, 2024, Community Care Licensing (CCL) received an allegation that Staff (S1) inappropriately touched a minor (C1) in care. It was reported that the staff touched C1 near their private area. Confidential interviews and a review of the program statement revealed that clients are regularly checked for contraband upon returning to the facility, but that this search does not involve the staff making physical contact with the clients.
CONTINUED...
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Dawn Segura
LICENSING EVALUATOR NAME: Jacob Salem
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-CR-20240912233712
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: NEW ALTERNATIVES, INC. #16
FACILITY NUMBER: 374600197
VISIT DATE: 12/19/2024
NARRATIVE
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...CONTINUED

A confidential interview and review of child and family team meeting notes indicated that during this check-in process, S1 touched C1’s thigh, close to C1’s private part. Conflicting confidential interviews indicated that S1 did not make physical contact with C1 but motioned closely for C1 to move their sweatshirt as part of the check-in, and that C1 responded by saying “don’t touch me.” Confidential interviews indicated that C1 has previously become irritated by the check-in procedure. Confidential interviews did not reveal any incidents of S1 touching clients inappropriately while working at the facility.

Based on inconsistent confidential interviews and records reviewed, the allegations that Staff inappropriately touched a minor in care is unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a signed copy of this report and appeal rights were provided to Michelle Jenks, Administrator.
SUPERVISORS NAME: Dawn Segura
LICENSING EVALUATOR NAME: Jacob Salem
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2