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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374600197
Report Date: 06/14/2024
Date Signed: 06/14/2024 09:29:46 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/04/2024 and conducted by Evaluator Jacob Salem
PUBLIC
COMPLAINT CONTROL NUMBER: 08-CR-20240304153955
FACILITY NAME:NEW ALTERNATIVES, INC. #16FACILITY NUMBER:
374600197
ADMINISTRATOR:JENKS, MICHELLEFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:81CENSUS: 14DATE:
06/14/2024
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Carlos Perez, AdministratorTIME COMPLETED:
09:30 AM
ALLEGATION(S):
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 Facility equipment is in disrepair.
INVESTIGATION FINDINGS:
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On June 14, 2024 at 9:00 AM, Licensing Program Analysts (LPAs) Jacob Salem and Abby Saeteurn met with New Alternatives #16 (NA) Carlos Perez, Administrator to deliver the findings for the above-stated allegation. During the investigation, LPA Salem interviewed the Staff (S1-S8), former staff (S9-S11), and the Property Manager. LPA Salem obtained and reviewed pertinent records.

On March 4, 2024, Community Care Licensing (CCL) received an allegation that the facility equipment was in disrepair. Confidential interviews and observations indicate that the walk-in refrigerator in the facility kitchen struggles to maintain a constant temperature, leading to condensation and leaking. Confidential interviews and a record review of photographs indicate that staff regularly disinfect the walk-in refrigerator with bleach to prevent mold growth and maintain a safe environment for the food. Other confidential interviews and a record review of an invoice dated 09/08/2023 indicated that management was notified of these concerns and did not order repairs promptly.
CONTINUED...
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Cheraki Davis
LICENSING EVALUATOR NAME: Jacob Salem
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-CR-20240304153955
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: NEW ALTERNATIVES, INC. #16
FACILITY NUMBER: 374600197
VISIT DATE: 06/14/2024
NARRATIVE
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...CONTINUED

Confidential interviews suggest that maintenance quotes to replace the walk-in refrigerator were rejected due to cost. Conflicting confidential interviews indicate that mold has not been observed in the walk-in freezer or adjacent walls and that the quality of the food is not affected by the condensation. During the inspection, LPA observed pooling of water and ice build-up in the walk-in refrigerator, and no mold was observed. A record review of an invoice reveals that insulation in the walk-in refrigerator was replaced on 04/11/2024. Confidential interviews and a review of a maintenance invoice reveal that the kitchen stovetop was leaking gas. Confidential interviews suggest that the gas leak occurred for multiple months before being fixed. A conflicting confidential interview and review of the work order indicate that the issue with the stove only persisted for approximately two weeks and was addressed after it was brought to management's attention.

Based on confidential interviews, the allegation that the facility equipment is in disrepair is unsubstantiated. The allegations may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.

An exit interview was conducted, and a signed copy of this report and appeal rights were provided to Carlos Perez, Administrator.
SUPERVISORS NAME: Cheraki Davis
LICENSING EVALUATOR NAME: Jacob Salem
LICENSING EVALUATOR SIGNATURE:

DATE: 06/14/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/14/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2