<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374600197
Report Date: 02/28/2024
Date Signed: 02/28/2024 11:20:25 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2023 and conducted by Evaluator Carol Anderson
PUBLIC
COMPLAINT CONTROL NUMBER: 08-CR-20230807131900
FACILITY NAME:NEW ALTERNATIVES, INC. #16FACILITY NUMBER:
374600197
ADMINISTRATOR:JENKS, MICHELLEFACILITY TYPE:
733
ADDRESS:TELEPHONE:
CITY:STATE: ZIP CODE:
CAPACITY:81CENSUS: 13DATE:
02/28/2024
UNANNOUNCEDTIME BEGAN:
10:45 AM
MET WITH:Michelle JenksTIME COMPLETED:
11:30 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff did not ensure a safe and healthful environment for minors in care.
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On February 28, 2024, at 10:045AM, Licensing Program Analyst (LPA) Carol Anderson met with Administrator Program Director (APA) Michelle Jenks to deliver finding of the above allegation. During the investigation, LPA reviewed Client 1 (C1) and Client 2 (C2) files. LPA interviewed three of four staff, and one of two clients. C2 was unavailable to be interviewed. LPA left messages for staff; LPA did not receive return calls. LPA reviewed C1 and C2’s Appraisal Needs and Services Plans, San Diego County Health, and Human Services Quarterly Reports, Child, and Family Team Meetings (CTF), Chula Vista Police Department investigative report as well as Special Incident Report.

The Department received a complaint on August 7, 2023, alleging staff did not ensure a safe and healthful environment for minors in care. Confidential interviews revealed that while C1 was in the bathroom, C2 walked into the bathroom and punched and grabbed C1’s legs and dragged C1 out of the bathroom at the facility. Confidential interviews revealed conflicting information.
Continue next page......
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Abdoulaye Traore
LICENSING EVALUATOR NAME: Carol Anderson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-CR-20230807131900
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: NEW ALTERNATIVES, INC. #16
FACILITY NUMBER: 374600197
VISIT DATE: 02/28/2024
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Some of the confidential interviews indicated that staff observed the incident and immediately separated C1 and C2. Other confidential interviews revealed that staff were in the staff’s office and heard commotion coming from the hallway, and the staff immediately intervened. However, a witness videotaped the incident between C1 and C2, and law enforcement obtained the digital evidence. LPA was unable to review the digital evidence to determine if a lack of supervision occurred.

Based on confidential interviews and documents reviewed during the investigation, the allegation that staff did not ensure a safe and healthful environment for C1 and C2 may have occurred, however, is not supported or proven by evidence. Therefore, the allegation is unsubstantiated.

An exit interview was conducted, appeal rights discussed, and a copy of this report was provided to Administrator Program Director (APA) Michelle Jenks.
SUPERVISORS NAME: Abdoulaye Traore
LICENSING EVALUATOR NAME: Carol Anderson
LICENSING EVALUATOR SIGNATURE:

DATE: 02/28/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/28/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 2