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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374600397
Report Date: 08/22/2025
Date Signed: 08/22/2025 03:15:16 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/16/2025 and conducted by Evaluator Dang Nguyen
COMPLAINT CONTROL NUMBER: 08-AS-20250816083053
FACILITY NAME:LYN'S HOME CARE IIFACILITY NUMBER:
374600397
ADMINISTRATOR:LYDIA S. ABILLEFACILITY TYPE:
735
ADDRESS:1365 EL LUGAR STREETTELEPHONE:
(619) 427-1830
CITY:CHULA VISTASTATE: CAZIP CODE:
91911
CAPACITY:6CENSUS: 6DATE:
08/22/2025
UNANNOUNCEDTIME BEGAN:
09:00 AM
MET WITH:Caregiver Victoria “Vicky” Azucena and Supervisor Pia AbilleTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Licensee pursued unlawful eviction of client.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Dang Nguyen conducted an unannounced visit to commence a Complaint Investigation regarding the above allegation. LPA was welcomed by, identified himself to, and discussed the purpose of the visit with Caregiver Victoria “Vicky” Azucena. LPA then met and discussed the purpose of the visit with Supervisor Pia Abille, who arrived later. LPA also spoke with Licensee Lydia “Lyn” Abille via phone during today’s visit.

The Complainant alleged that Licensee pursued unlawful eviction of Client #1 (C1). [See LIC 811 Confidential Names List for a description of C1.] CCLD’s investigation involved an unannounced facility tour/welfare check to interview C1 and all their housemates, multiple relevant staff, and an outside source. The Department also reviewed pertinent care and administrative records.

[CONTINUED ON LIC 9099-C]
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Dang Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 08-AS-20250816083053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: LYN'S HOME CARE II
FACILITY NUMBER: 374600397
VISIT DATE: 08/22/2025
NARRATIVE
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[CONTINUED FROM LIC 9099]

Records and interviews aligned to show: Licensee had issued an eviction notice letter to C1 and their representatives. This letter stated the facility was no longer able to meet C1’s needs, and that C1 was required to vacate the premises by 08/31/2025. However, the letter was both authored and served on 08/04/2025. CCR 80068.5(a) required that Licensee provided at least 30-days advance written notice for an eviction; this requirement was not met.

Based on records and interviews, a preponderance of evidence exists to show that Licensee pursued unlawful eviction of C1. The allegation is therefore Substantiated. One (1) deficiency was cited per California Code of Regulations, Title 22 (refer to the attached LIC 9099-D page). A Plan of Correction was jointly developed with the Licensee.

An exit interview was conducted with Supervisor Pia Abille, to whom a copy of this report, the LIC 9099-D page, the LIC811 Confidential Names List, and the Licensee/Appeal Rights (LIC9058 03/22) were provided.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Dang Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 08-AS-20250816083053
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: LYN'S HOME CARE II
FACILITY NUMBER: 374600397
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/22/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
08/25/2025
Section Cited
CCR
85068.5(a)
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85068.5 Eviction Procedures: "(a) The licensee shall be permitted to evict a client by serving the client with a 30-day written notice to quit..." This requirement was not met, as evidenced by:
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Licensee agreed to immedaitely notify C1's responsible person (RP) and C1's Telecare case manager in writing that Licensee is withdrawing/rescinding the eviction letter dated 08/04/2025. Licensee agreed to E-mail proof of recission notice to LPA, by the POC due date. This action does not preclude Licensee from restarting an eviction action against C1 in the future.
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Based on records and interviews, Licensee tried to evict 1 of 6 clients (C1) without giving 30 days written notice to the client. This posed a potential personal rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Dang Nguyen
LICENSING EVALUATOR SIGNATURE:

DATE: 08/22/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/22/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4