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25 | Licensing Program Analyst (LPA) Alyssa Ramirez conducted an unannounced Case Management - Incident visit. LPA was welcomed by, identified herself to, and discussed the purpose of the visit with Licensee’s Helen & Kenneth Wright.
Today's visit was in response to a licensee self-reported medication error. An Unusual Incident Report was received at the CCLD San Diego Regional Office on 6/21/24. [See LIC 811 Confidential Names List for a description of residents]. Per the self-reported document, on 5/16/24 pharmacy did not send client’s (C1) medication. Staff called pharmacy and was told that pharmacy was out of refills. Refills were received on 5/21/24 and staff administered medication to C1 on 5/22/24.
During today’s visit, LPA reviewed records and toured facility. LPA interviewed staff regarding the incident. Staff reported that that the day medications were delivered it was discovered one of C1 medications was missing. Staff immediately contacted pharmacy and was told that they required a renewal from the physician and were working on contacting the physician. There was a delay in the physician responding to the pharmacy’s inquiry which resulted in C1 going without the medication. Facility agreed that moving forward they will contact the pharmacy when a client is down to five days of medication and request to provide an interim supply of medication if there is a delay in reaching the physician.
One (1) deficiency was cited per California Code of Regulations, Title 22, (refer to the attached LIC 809-D page). A Plan of Correction was jointly developed with the Licensee’s.
An exit interview was conducted with Licensee, whose signature below confirms receipt of a copy of this report, the LIC811 and the Licensee Rights (LIC 9058 01/16).
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