374600488-8-5-2025-08-AS-JROO-DXCLGP-20260827084502

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374600488
Report Date: 08/01/2025
Date Signed: 08/05/2025 01:43:01 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/28/2023 and conducted by Evaluator Jennifer Houston

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20231128124359

FACILITY NAME:	CASA DE LAS CAMPANAS		FACILITY NUMBER:	374600488
ADMINISTRATOR:	KIMBERLY FINCH-DOMINY		FACILITY TYPE:	741
ADDRESS:	18655 WEST BERNARDO DRIVE		TELEPHONE:	(858) 451-9152
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92127
CAPACITY:	582	CENSUS:	DATE:	08/01/2025
		UNANNOUNCED	TIME BEGAN:	03:46 PM
MET WITH:	Brooke Harris, Administrator		TIME COMPLETED:	04:02 PM

ALLEGATION(S):

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Provider made material misrepresentations to depositors, prospective residents, or residents of a continuing care retirement community via the information provided on their Disclosure Statement.

INVESTIGATION FINDINGS:

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Staff Services Manager I (SSMI) contacted Brooke Harris, Administrator, via telephone on August 1, 2025, to deliver complaint findings over the phone, SSMI explained the purpose of the call.

The California Continuing Care Contracts Bureau (CCCB) received a complaint on November 28, 2023, alleging that Casa de las Campanas (CDLC) violated Health and Safety Code (H&SC) section 1793.21(t) by materially misrepresenting its financial position in the Disclosure Statement provided to prospective residents. Specifically, the complaint claimed that CDLC consistently overstated its Operating Income on the form, misleading potential residents into believing the organization was in a stronger financial position than it actually was.

The Disclosure Statement is a required document under H&SC section 1789.1, intended to provide an accurate and transparent financial overview to prospective residents.
(Report continued on LIC 9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Allison Nakatomi
LICENSING EVALUATOR NAME: Jennifer Houston
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 08-AS-20231128124359

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CASA DE LAS CAMPANAS	FACILITY NUMBER: 374600488
	VISIT DATE: 08/01/2025

NARRATIVE

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The complainant alleged that the Operating Income line item was inflated by including non-operating revenues, thereby violating H&SC section 1793.21(t).

At the time of review, California Department of Social Services (CDSS) financial analyst, Jennifer Houston, contacted CDLC CEO Dave Johnson to understand how the Disclosure Statement figures were prepared. Mr. Johnson provided a reconciliation of the relevant line items used to calculate Operating Income. According to CDLC, the Operating Income figure included the following items from the Fiscal Year Ending (FYE) 2023 Audited Financial Statements:

· Resident Revenue (excluding entrance fee amortization)

· Investment and Dividend Income

· Realized Gains from Investments

· Gains and Support

Upon review, these figures reconciled with the audited financial statements. One discrepancy was noted: CDLC reported $176,000 in contributions on the Disclosure Statement, compared to $340,000 reported in the audited financials.

It is important to note that while the term “Operating Income” is not explicitly defined in the Continuing Care statutes, or under frameworks like Generally Accepted Accounting Principles (GAAP) or IRS guidelines, it is commonly understood to reflect income from core operational activities, typically excluding non-operating items such as investment gains and interest income. However, there is no statutory or regulatory provision that explicitly prohibits the inclusion of such items in the Disclosure Statement calculation.

The FYE 2023 Audited Financial Statements and the reconciliations provided by CDLC align with the financial figures included in the Disclosure Statement. CDLC’s Consolidated Statement of Activities separates Revenue and Support from Other Support, and these figures correspond to those used in the Disclosure Statement.

(Report Continued on LIC 9099C...)

SUPERVISORS NAME: Allison Nakatomi
LICENSING EVALUATOR NAME: Jennifer Houston
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20231128124359

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: CASA DE LAS CAMPANAS	FACILITY NUMBER: 374600488
	VISIT DATE: 08/01/2025

NARRATIVE

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Per H&SC section 1789.1(2), the Disclosure Statement must include detailed financial information, including operating income (excluding amortization of entrance fees), operating expenses, net income from operations, interest expense, unrestricted contributions, and other specified data. The reviewed documentation supports that CDLC substantially complied with these requirements.

Based on the documentation reviewed, including audited financial statements and reconciliations provided by the provider, the allegation that Casa de las Campanas materially misrepresented its financial position is unsubstantiated.

Exit interview conducted. Copy of report sent to the Executive Director via e-mail to sign and return a copy to CCCB either by fax or email, a copy should be retained for facility records as well.

SUPERVISORS NAME: Allison Nakatomi
LICENSING EVALUATOR NAME: Jennifer Houston
LICENSING EVALUATOR SIGNATURE:	DATE: 08/01/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/01/2025

LIC9099 (FAS) - (06/04)

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