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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374600546
Report Date: 12/06/2023
Date Signed: 12/06/2023 04:08:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/21/2023 and conducted by Evaluator Mark Mandel
COMPLAINT CONTROL NUMBER: 08-AS-20231121132300
FACILITY NAME:CAL-CRIS LODGEFACILITY NUMBER:
374600546
ADMINISTRATOR:GLADYS BELTRANFACILITY TYPE:
735
ADDRESS:8944 EMERALD GROVE AVENUETELEPHONE:
(619) 390-8501
CITY:LAKESIDESTATE: CAZIP CODE:
92040
CAPACITY:10CENSUS: 8DATE:
12/06/2023
UNANNOUNCEDTIME BEGAN:
03:10 PM
MET WITH:Staff- Julita RenojoTIME COMPLETED:
04:15 PM
ALLEGATION(S):
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Licensee did not treat for pests.

Licensee did not maintain food of quality or quanity to meet client needs.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Mark Mandel and Licensing Program Manager (LPM) Simon Jacob conducted an unannounced visit to follow-up on a complaint investigation regarding the above-mentioned allegations. LPA and LPM identified themselves and were granted entry and met with Staff, Julita Renojo. LPA and LPM were at the facility to conclude the investigation that was initiated on 12/01/2023.

It was alleged that the facility did not treat for pests. During the initial visit conducted on 12/01/2023, LPA and LPM toured the facility and did not observe any evidence of pest infestation in resident rooms, common areas, bathrooms, the backyard or front yard of the facility. However, interviews conducted with clients and staff revealed that pests had been observed, but that they were being treated by a professional service. LPA and LPM confirmed with the professional service that the facility was treated for pests on a bi-monthly and on an as-needed basis.



Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Mark Mandel
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20231121132300
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: CAL-CRIS LODGE
FACILITY NUMBER: 374600546
VISIT DATE: 12/06/2023
NARRATIVE
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In addition, it was alleged that the quality and quantity of food served to the clients did not meet their needs. Interviews conducted with the clients revealed no issues with the quality or quantity of the food served at the facility and it was confirmed that three meals are served each day, along with snacks and beverages. LPA and LPM observed sufficient food supply. A review of the menu also indicated that clients were served three meals a day from a variety of foods.

Based on the interviews conducted and records obtained and reviewed, the allegation that the licensee did not treat for pests and that the licensee did not maintain food of quality or quantity to meet client needs is Unsubstantiated, as the preponderance of evidence standard was not met. An exit interview was conducted with Staff, Julita Renojo. A copy of this report and Licensee's Rights (LIC 9058 03/22) were provided to Staff, Julita Renojo, and their signature on this report confirms receipt of the report. .
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Mark Mandel
LICENSING EVALUATOR SIGNATURE:

DATE: 12/06/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/06/2023
LIC9099 (FAS) - (06/04)
Page: 2 of 2