374600566-12-2-2022-18-AS-DMUN-CN6QQZ-20230117112310

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374600566
Report Date: 12/02/2022
Date Signed: 12/02/2022 02:45:10 PM

Unfounded

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/10/2022 and conducted by Evaluator Chinwe Nwogene

COMPLAINT CONTROL NUMBER: 18-AS-20220810135912

FACILITY NAME:	REDWOOD TERRACE		FACILITY NUMBER:	374600566
ADMINISTRATOR:	LEIF CAMERON		FACILITY TYPE:	741
ADDRESS:	710 WEST 13TH AVENUE		TELEPHONE:	(760) 747-4306
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92025
CAPACITY:	210	CENSUS: 153	DATE:	12/02/2022
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Leif Cameron, Executive Director, Brittany Eargle, Director of Wellness and Assisted Living		TIME COMPLETED:	03:55 PM

ALLEGATION(S):

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Licensee is not responding promptly and appropriately to resident representative.

INVESTIGATION FINDINGS:

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On December 2, 2022, Licensing Program Analyst (LPA) Chinwe Nwogene conducted an unannounced visit to investigate the above allegation. LPA met with Executive Director, Leif Cameron, and Director of Wellness and Assisted Living, Brittany Eargle who was informed of the purpose of the visit. During the investigation, LPA interviewed staff, Resident and Resident’s Responsible Party (RP), and Reviewed Resident File.
Regarding the allegation “Licensee is not responding promptly and appropriately to resident representative”, it was alleged staff didn’t notify resident’s RP that resident’s monthly rent was not received. Interview with resident and resident’s RP revealed facility lost six #6 of resident’s rental checks and failed to notify Resident’s responsible party promptly. LPA interviewed Facility Revenue Manager who stated facility didn't receive the checks. Facility Revenue Manager also stated resident’s monthly invoices contains resident’s balance and copies of the invoices are mailed to resident’s financial advisor and another copy of the invoices placed in resident's mailbox. LPA interviewed Executive Director who stated resident and Resident’s RP were called and was informed about the non-payment of rent.

Continue on LIC9099C

Unfounded

Estimated Days of Completion:

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 248-0313
LICENSING EVALUATOR NAME: Chinwe Nwogene	TELEPHONE: (951) 202-2066
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20220810135912

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: REDWOOD TERRACE	FACILITY NUMBER: 374600566
	VISIT DATE: 12/02/2022

NARRATIVE

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Continued From LIC9099

During LPA’s interview with Resident and Resident’s RP it was acknowledged each received a call in June 2022 from facility regarding the non-payment of rent. During LPA’s interview with resident it was also acknowledged that resident receives monthly invoices but doesn’t reviewed them. LPA reviewed Resident’s Admission Agreement page 26 section K under “Notices and Communication” it states “All notices and communications given or made under this Agreement shall be in writing and shall be addressed to Executive Director at your Community or to you at your Residence. Such notices shall be effective when personally delivered or when deposited in the United States first -class mail with postage prepaid”.

This agency has investigated the complaint alleging "Licensee is not responding promptly and appropriately to resident representative". We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted, and a copy of this report was reviewed with and provided to Brittany Eargle.

SUPERVISOR'S NAME: Deborah Mullen	TELEPHONE: (951) 248-0313
LICENSING EVALUATOR NAME: Chinwe Nwogene	TELEPHONE: (951) 202-2066
LICENSING EVALUATOR SIGNATURE:	DATE: 12/02/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/02/2022

LIC9099 (FAS) - (06/04)

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