374600800-5-22-2023-08-AS-SJAB-CSCS5F-20230531133417

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374600800
Report Date: 05/22/2023
Date Signed: 05/22/2023 10:45:09 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/18/2023 and conducted by Evaluator Iby Strong

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20230418160843

FACILITY NAME:	WESLEY PALMS		FACILITY NUMBER:	374600800
ADMINISTRATOR:	GESKE, BEN		FACILITY TYPE:	740
ADDRESS:	2404 LORING STREET		TELEPHONE:	(858) 274-4110
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92109
CAPACITY:	511	CENSUS: 311	DATE:	05/22/2023
		UNANNOUNCED	TIME BEGAN:	09:35 AM
MET WITH:	Executive Director Justin Webber		TIME COMPLETED:	10:25 PM

ALLEGATION(S):

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Food is served cold
Licensee did not pre-appraise residents
Licensee did not meet residents needs

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Iby Strong conducted an unannounced visit to deliver findings in the above complaint allegations. LPA identified herself and discussed the purpose of the visit with Executive Director Justin Webber

On April 18, 2023, Community Care Licensing (CCL) received a complaint alleging food is served cold, residents are not being pre-appraised, and resident’s needs are not being met.

During investigation, LPA Strong collected pertinent resident records as well as facility documentation and conducted interviews. According to allegations, residents are receiving their food cold when meals are delivered to their rooms. During inspection on April 25, 2023, LPA Strong toured the kitchen and reviewed facilities dining protocol. According to staff interviews, residents have the option of in-person full dining service, picking up their food from the casual dining area or having their food delivered to their rooms; all options are available for three meals per day.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: John Rante	TELEPHONE: (619) 994-7269
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20230418160843

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: WESLEY PALMS	FACILITY NUMBER: 374600800
	VISIT DATE: 05/22/2023

NARRATIVE

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Residents interviewed expressed that their food is not cold during in-person full dining service but may be cold when delivered to their rooms. Resident interviews also revealed that all residents have access to have their food reheated in their rooms or by the kitchen staff. LPA Strong reviewed facility’s protocol for keeping food warm prior to room delivery which included warming ovens, heat lamps and chaffing lines; all which were fully functioning at temperatures of 135 degrees Fahrenheit or above. Interview with Dining Service Director revealed that facility has been working on maintaining food temperatures during all meal services and recently purchased insulated bags and additional heating ovens. Records collected corroborated that the facility had been investing in temperature preserving strategies for meals.

It was also alleged that facility is accepting resident without first conducting resident pre-appraisals though allegation did not identify specific residents. Interviews with staff revealed that all residents are pre-appraised, and it is documented in their individual files. LPA Strong conducted a random resident file review and found all resident files reviewed had a pre-appraisal documented prior to move in date. Interview with former Executive Director revealed that no residents had been admitted into the facility without a pre-appraisal.

Lastly, it was alleged that staff are refusing to assist residents with activities of daily living, including showering, toileting, and bathing but no specific residents were identified. Interviews conducted with residents revealed that all resident’s needs were being met and no concern was discussed regarding lack of care. Interview with staff revealed that there have been no recent reports of resident not receiving the assistance they were assessed for. Interview with an outside source revealed that there were no prior complaints regarding resident’s needs not being met.

Based on LPA's facility inspection, interviews, and record reviews there is not a preponderance of evidence to prove alleged violation occurred, therefore the allegation is unsubstantiated. An exit interview was conducted with Executive Director Justin Webber, to whom a copy of this report, and the Licensee/Appeal Rights (LIC 9058 03/22) were provided.

SUPERVISOR'S NAME: John Rante	TELEPHONE: (619) 994-7269
LICENSING EVALUATOR NAME: Iby Strong	TELEPHONE: 619-481-0846
LICENSING EVALUATOR SIGNATURE:	DATE: 05/22/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/22/2023

LIC9099 (FAS) - (06/04)

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