374600800-2-23-2023-08-AS-LTEZ-CPGR8L-20230228114809

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374600800
Report Date: 02/23/2023
Date Signed: 02/23/2023 06:58:27 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/06/2022 and conducted by Evaluator Natasha Persaud

COMPLAINT CONTROL NUMBER: 08-AS-20220506104912

FACILITY NAME:	WESLEY PALMS		FACILITY NUMBER:	374600800
ADMINISTRATOR:	GESKE, BEN		FACILITY TYPE:	740
ADDRESS:	2404 LORING STREET		TELEPHONE:	(858) 274-4110
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92109
CAPACITY:	511	CENSUS: 320	DATE:	02/23/2023
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Executive Director, Ben Geske		TIME COMPLETED:	01:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

-Residents are being left unsupervised
-Facility is unsanitary

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Licensing Program Analyst (LPA), Natasha Persaud concluded the complaint investigation regarding the above mentioned allegations. LPA met with Executive Director, Ben Geske

During the course of the investigation, the facility was toured, and interviews conducted with staff, residents, and outside sources. It was reported memory care residents were left unsupervised in the assisted living portion of the facility. Outside source interviews reported memory care residents are confused and roaming around the facility unsupervised. The facility has a locked memory care unit, which requires a code to enter and exit. Staff interviews confirmed some memory care residents are rarely brought to the assisted living dining room to eat out on the terrace, but they are accompanied by staff at all times. Resident interviews revealed residents walk around indpedently but have not witnessed residents roaming as though they are lost, residents are supervised. Additional staff interviews verified residents are not left unsupervised that require supervision. Further staff interviews revealed the assisted living residents independently walk around the facility and may have some cognitive impairment but just need redirection, not memory care. Continued on an LIC 9099C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Natasha Persaud	TELEPHONE: (619) 301-3594
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 08-AS-20220506104912

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: WESLEY PALMS	FACILITY NUMBER: 374600800
	VISIT DATE: 02/23/2023

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It was also alleged the facility is unsanitary. It was reported the facility had a urine odor on the second floor, and the kitchen floor is not being cleaned at night. On 05/13/22, LPA toured each floor of the facility from one end of the hall to the other. There was no urine odor, or any unwanted odors observed. The kitchen was observed with a couple pieces of lettuce on the floor, as they just finished serving lunch. Overall the kitchen and dining room was observed as clean and sanitary. Resident interviews confirmed the facility is kept clean and sanitary. Residents also denied an urine odor on the second floor. Staff interviews revealed the kitchen floor is swept daily and mopped most nights. Staff denied any urine odor on the second floor.

During the course of the investigation, interviews were conducted, and records were reviewed. Investigation revealed inconsistent statements and information obtained did not present a preponderance of evidence to support or corroborate the allegations. The allegations are deemed unsubstantiated. An exit interview was conducted and a copy of this report along with Licensee Rights (LIC 9058 01/16) were provided to Executive Director, Ben Geske whose signature below confirms receipt of these rights.

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Natasha Persaud	TELEPHONE: (619) 301-3594
LICENSING EVALUATOR SIGNATURE:	DATE: 02/23/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/23/2023

LIC9099 (FAS) - (06/04)

Page: 2 of 2