374600890-5-30-2023-08-AS-SJAB-CSCUWL-20230531155655

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374600890
Report Date: 05/30/2023
Date Signed: 05/30/2023 08:18:43 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/02/2023 and conducted by Evaluator Debbie Correia

COMPLAINT CONTROL NUMBER: 08-AS-20230502094615

FACILITY NAME:	ATRIA COLLWOOD		FACILITY NUMBER:	374600890
ADMINISTRATOR:	ARTEAGA, IRMA		FACILITY TYPE:	740
ADDRESS:	5308 MONROE AVE		TELEPHONE:	(619) 286-3583
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92115
CAPACITY:	185	CENSUS: 85	DATE:	05/30/2023
		UNANNOUNCED	TIME BEGAN:	04:30 PM
MET WITH:	Community Business Director Maritza Maezze		TIME COMPLETED:	05:10 PM

ALLEGATION(S):

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Staff did not deliver resident's mail in a timely manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Debbie Correia conducted an unannounced visit to deliver investigative findings on the above listed complaint allegation. LPA Correia met with Community Business Director (CBD) Maezze, who was explained the purpose for the visit.

The Department’s investigation consisted of staff, client, and outside source interviews, and a facility records review.

It was alleged staff did not deliver mail in a timely manner. Interviews with an outside source revealed on May 1, 2023, Resident1 (R1) requested their mail to be delivered to their room and did not receive it until the following day, May 2, 2023. In addition, R1 requested a package be delivered by staff on May 14, 2023 and received it on May 15, 2023. Interviews conducted with facility staff, residents in care, and an outside source corroborated mail is delivered to the front desk receptionist and typically the residents, or their Responsible Party (RP), will pick it up.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Debbie Correia	TELEPHONE: (619) 407-0894
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20230502094615

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ATRIA COLLWOOD	FACILITY NUMBER: 374600890
	VISIT DATE: 05/30/2023

NARRATIVE

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Interviews also revealed staff will deliver mail to residents’ rooms if requested. An interview conducted with facility management revealed that the residents who require, or request mail delivery, are accommodated by facility staff, however depending on staff’s workload mail delivery has varied in time but had mainly occurred no later than the following day from when the postal agency delivered the mail to the facility.

A facility records review revealed no contractual agreement for mail to be delivered to residents' rooms. R1 had received their mail delivered the following day from being delivered to the facility, Per Title 22 residents have the rights to receive unopened correspondence in a prompt manner, the regulation does not define "prompt". A duration of a one-day delay from facility receipt of mail from the postal service to the time being delivered to the resident’s room does not support the alleged violation.

Due to lack of corroborating evidence, the finding regarding the above allegation was established to be unsubstantiated. This finding means although the allegation may have happened or could be valid, there is not a preponderance of evidence to prove that the alleged violation occurred.

LPA Correia conducted an exit interview with CBD Maezze. At the time of the exit interview CBD Maezze was advised a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) will be provided and signature on this report acknowledges receipt of the documents.

SUPERVISOR'S NAME: Simon Jacob	TELEPHONE: (619) 767-2306
LICENSING EVALUATOR NAME: Debbie Correia	TELEPHONE: (619) 407-0894
LICENSING EVALUATOR SIGNATURE:	DATE: 05/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/30/2023

LIC9099 (FAS) - (06/04)

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