374600890-9-25-2024-08-AS-JLOT-D9JGRF-20240928053416

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374600890
Report Date: 09/19/2024
Date Signed: 09/25/2024 12:09:07 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/12/2024 and conducted by Evaluator Debbie Correia

COMPLAINT CONTROL NUMBER: 08-AS-20240812103833

FACILITY NAME:	ATRIA COLLWOOD		FACILITY NUMBER:	374600890
ADMINISTRATOR:	JULIA LOPEZ		FACILITY TYPE:	740
ADDRESS:	5308 MONROE AVE		TELEPHONE:	(619) 286-3583
CITY:	SAN DIEGO	STATE: CA	ZIP CODE:	92115
CAPACITY:	185	CENSUS: 99	DATE:	09/19/2024
		UNANNOUNCED	TIME BEGAN:	01:45 PM
MET WITH:	Executive Director (ED) Julia Lopez		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff does not ensure residents' bathrooms are in good repair.
Staff do not ensure residents laundry is done in a timely manner.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Debbie Correia conducted a facility visit to conclude a complaint investigation. LPA gained access to the facility, identified herself and met with Executive Director (ED) Julia Lopez to whom was explained the purpose of the visit.

The Department’s investigation consisted of staff and resident interviews, a facility tour, and a facility records review.

It was alleged that the facility did not ensure residents' laundry was returned in a timely manner. Interviews conducted with facility Staff 1 (S1), Staff 2 (S2), and Staff 3 (S3) all stated laundry is scheduled for each resident for one day the week. Interviews also revealed the facility housekeeping will pick up and return residents' laundry on the same day, and occasionally the following day depending on the time the laundry was picked up. Interviews conducted with Resident 1 (R1), Resident 2 (R2), and Resident 3 (R3) corroborated the statements made by facility staff. All resident interviews expressed satisfaction with the facility's housekeeping/laundry services and had no complaints. A facility records review also confirmed the laundry procedures.

This is an amended version of the original report delivered on 9/19/2024.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Jennifer Lott	TELEPHONE: (619) 346-3976
LICENSING EVALUATOR NAME: Debbie Correia	TELEPHONE: (619) 407-0894
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20240812103833

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: ATRIA COLLWOOD	FACILITY NUMBER: 374600890
	VISIT DATE: 09/19/2024

NARRATIVE

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It was also alleged that facility Staff did not ensure residents' bathrooms were in good repair. An interview conducted with R1 revealed being very happy with the housekeeping at the facility. R1 revealed having a clogged toilet in the past and maintenance came right away and fixed it. R1 also revealed that the maintenance staff was very pleasant. Additional interviews conducted with R2 and R3 both corroborated no issues with their bathrooms or the common bathrooms throughout the facility. All resident interviews revealed the facility housekeeping and maintenance staff were very kind and did a great job. During a facility tour LPA did not observe any issues with the resident or facility restrooms or toilets.

Based on staff and resident interviews, facility records reviews, and a facility tour the findings regarding the above allegations were established to be unsubstantiated. This finding means although the allegations may have happened or could be valid there is not a preponderance of evidence to prove that the alleged violations occurred. [See LIC811 for list of confidential names]

LPA conducted an exit interview with ED Lopez who was notified that a copy of the Complaint Investigation Report (LIC9099) and Licensee Rights (LIC9058 01-2016) will be provided at the conclusion of the visit.

This is an amended version of the original report delivered on 9/19/2024.

SUPERVISOR'S NAME: Jennifer Lott	TELEPHONE: (619) 346-3976
LICENSING EVALUATOR NAME: Debbie Correia	TELEPHONE: (619) 407-0894
LICENSING EVALUATOR SIGNATURE:	DATE: 09/25/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/25/2024

LIC9099 (FAS) - (06/04)

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