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13 | Licensing Program Analyst (LPA)Tiffany Holmes arrived at the facility to deliver findings for a complaint investigation. LPA identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Julia Lopez, Executive Director.
LPA previously conducted interviews with residents, staff, and outside sources, made observations, and obtained and reviewed pertinent records. LPA Miller conducted the initial visit on 05/31/2023 and conducted a tour of the facility. It was alleged that staff provided medical service to resident in care and staff does not respect resident's privacy. Interviews revealed that istaff denied that staff provided medical service to residents in care and staff does not respect resident's privacy is not true. Interviews revealed that the staff knock on the doors to the resident rooms before entering. Interviews also revealed that there are times that residents think the staff walks in without knocking but ultimately stated the staff could have knocked and they possibly did not hear the staff knocking. Other interviews revealed on 05/31/2023 LPA Miller observed a staff knock on a door and the staff waited, knocked again. After no answer, they reached for their keys, opened the door and announced themself before walking in. Interviews revealed that after the staff exited the room without clothing, the staff locked door and thats when they were approached by LPA Miller. Interviews revealed that the staff do not perform medical services to residents. Interviews revealed that no reports of staff providing medical services to residents has been reported.
The Department has investigated the above-mentioned allegations and based on interviews, LPA observations, and records review, it was determined that the complaint allegations are Unsubstantiated. The allegation may have happened or is valid, but there is not a preponderance of the evidence to prove that the alleged violation occurred.
An exit interview was conducted with Julia Lopez, Executive Director and a copy of this report along with Licensee/Appeal Rights (LIC 9058 03/22) was provided via email. An electronic email read receipt confirms the documents were received.
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