374600904-9-9-2025-08-AS-SMAZ-DM2A52-20250930235426

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374600904
Report Date: 09/09/2025
Date Signed: 09/09/2025 04:15:29 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/23/2024 and conducted by Evaluator Marisela Garcia-Centeno

COMPLAINT CONTROL NUMBER: 08-AS-20240123114904

FACILITY NAME:	L & M RESIDENTIAL		FACILITY NUMBER:	374600904
ADMINISTRATOR:	LARA, OSCAR		FACILITY TYPE:	735
ADDRESS:	2840 VIA DEL ALLAZON		TELEPHONE:	(619) 267-4955
CITY:	BONITA	STATE: CA	ZIP CODE:	91902
CAPACITY:	4	CENSUS: 3	DATE:	09/09/2025
		UNANNOUNCED	TIME BEGAN:	03:00 PM
MET WITH:	Administrator, Oscar Lara		TIME COMPLETED:	04:15 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff denied client access to the facility
Staff intimidated client

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On September 9, 2025, Licensing Program Analyst (LPA) Marisela Garcia-Centeno conducted a telephone conference with Licensee Oscar Lara to present investigative findings.

The Department’s investigation included a facility tour, record review, and interviews with staff and external sources.

On January 23, 2024, Community Care Licensing (CCL) received a complaint alleging that staff denied a client (C1) access to the facility and intimidated C1. Specific details of the alleged incidents were not provided. A LIC 811 Confidential Names List was issued to the facility to identify C1.

A review of facility and client records confirmed that C1 was capable of making their own decisions. C1 signed an admission agreement on October 30, 2023, and moved into the facility.
(Continue at LIC9099C)

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 08-AS-20240123114904

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: L & M RESIDENTIAL	FACILITY NUMBER: 374600904
	VISIT DATE: 09/09/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(Continue from LIC9099)

Placement documents and the service plan indicated that C1 was independent, permitted to leave the facility unsupervised, and designated as their own responsible party.

On November 20, 2023, the facility issued C1 a 30-day termination notice and Notice to Quit due to repeated violations of house rules outlined in the admission agreement. The termination was effective December 20, 2023. A review of the termination notice found no violations of Title 22 regulations. Records, incident reports, and interviews demonstrated that C1 repeatedly failed to follow house rules related to pet care, late-night noise, and required check-in/out procedures. Despite being issued a 30-day notice, C1 did not comply with the directive to vacate the facility. In addition, records confirmed that C1 did not pay for room and board for the months of November and December 2023, or January 2024.

For example, on January 19, 2024, C1 left the facility at 6:00 a.m. and did not return by 8:30 p.m. When staff could not locate C1, a missing person’s report was filed with law enforcement in accordance with AWOL procedures. A review of staff actions confirmed compliance with Title 22 regulations. Later that evening, staff learned that C1 had admitted themselves into a higher-level care facility due to a personal crisis. Records confirmed that C1 remained there from January 19 through February 5, 2024, and was later discharged into the community. C1 did not return to the facility or retrieve personal belongings and was unavailable for interview.

Interviews with staff, clients, and outside sources yielded no evidence that staff intimidated C1 or any other client. Staff denied the allegations, and clients consistently described staff as respectful and attentive to their needs. Clients also confirmed that they had never been denied access to the facility, noting that staff were present and available when clients returned from day programs.
During facility visits conducted on February 2, 2024, and December 16, 2024, LPA observed positive staff-client interactions. Clients appeared comfortable, engaged, and appropriately supervised, with no signs of abuse, distress, or intimidation.

(continue at LIC9099C)

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 08-AS-20240123114904

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: L & M RESIDENTIAL	FACILITY NUMBER: 374600904
	VISIT DATE: 09/09/2025

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

(continue from LIC9099C)

Conclusion
Based on observations, record reviews, and interviews, there is insufficient evidence to support the allegations. Although the reported incidents may have occurred, a preponderance of evidence was not found. Therefore, the allegations are deemed unsubstantiated.

An exit interview was conducted with Licensee Oscar Lara. A copy of this report, the LIC 811 Confidential Names List, and Licensee Appeal Rights (LIC 9058 03/22) were provided via email to oskr66@cox.net. An electronic receipt confirmed delivery.

SUPERVISORS NAME: Sabel Martinez
LICENSING EVALUATOR NAME: Marisela Garcia-Centeno
LICENSING EVALUATOR SIGNATURE:	DATE: 09/09/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/09/2025

LIC9099 (FAS) - (06/04)

Page: 3 of 3