374601046-10-31-2025-18-AS-JDHS-DNHVRY-20251117154039

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374601046
Report Date: 10/31/2025
Date Signed: 10/31/2025 09:26:50 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/07/2023 and conducted by Evaluator Venus Mixson

COMPLAINT CONTROL NUMBER: 18-AS-20230907153143

FACILITY NAME:	BROOKDALE PLACE OF SAN MARCOS		FACILITY NUMBER:	374601046
ADMINISTRATOR:	PRESTON, MARIO		FACILITY TYPE:	740
ADDRESS:	1590 W SAN MARCOS BLVD		TELEPHONE:	(760) 471-9904
CITY:	SAN MARCOS	STATE: CA	ZIP CODE:	92078
CAPACITY:	245	CENSUS: 167	DATE:	10/31/2025
		UNANNOUNCED	TIME BEGAN:	08:48 AM
MET WITH:	LICENSEE, MARIO PRESTON		TIME COMPLETED:	09:18 AM

ALLEGATION(S):

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Staff did not treat resident with dignity and respect
Staff did not provide a comfortable environment for resident

INVESTIGATION FINDINGS:

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On October 31, 2025, Licensing Program Analyst (LPA), Venus Mixson arrived unannounced at the facility and met with the Licensee, Amber Rodgers. LPA explained the reason for the visit was to provide findings for the complaint investigation. During the investigation, LPA conducted interviews, record reviews, and made observations pertaining to the listed allegation.
On September 07, 2023, Community Care Licensing received a complaint alleging Staff did not treat resident with dignity and respect, and Staff did not provide a comfortable environment for resident. It was reported on 09/07/2023, the dining room manager Staff # 1 (S1), was unprofessional toward Resident # 1 (R1). It was further reported another staff # 2 (S2) were rude and fought with R1. Finally, it was reported, still another staff (S#3) was talking to another resident regarding R1 in the presence of the R1. Information obtained from interview with Licensee, Mario Preston denied the allegations Staff did not treat resident with dignity and respect, and Staff did not provide a comfortable environment for resident.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20230907153143

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: BROOKDALE PLACE OF SAN MARCOS	FACILITY NUMBER: 374601046
	VISIT DATE: 10/31/2025

NARRATIVE

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The Licensee indicated there was an incident where R1 recorded the staff and residents with their cell phone without the permission of the staff or residents. The Licensee stated after this incident R1 started speaking loudly to the staff and the residents, and the staff and residents avoided R1. Additionally, the Licensee, stated although R1 has only resided at the facility briefly, they have violated the community house rules. Including engaging and harassing behaviors of residents and staff, speaking rudely to staff and residents, and making false allegations against staff and residents. Information obtained from interviews with staff members indicated they are aware of the incident regarding R1 and it did take place in the dining hall. Staff stated R1 arrived at the dining hall with their pet and was informed pets are not allowed in the dining hall, and R1 became upset. Information received from interviews with additional staff indicated R1 refuses to meet with the management team to discuss the behavior. Additionally, staff indicated R1 moved into the facility without informing the management at the time of admissions they had any pets. When interviewed, R1 stated there were no concerns or challenges with how the facility is run. Additionally, R1 indicated there were no challenges or concerns with the other residents. R1 stated the only problem they have with the staff who work in the kitchen. Information obtained from interviews with additional residents indicated there were concerns and challenges with R1. LPA’s review of the record, written statements from residents to the Licensee, confirmed this. Information obtained from interview with witness indicated they have worked directly with R1 for over seven years. Due to their behaviors, they are hard to get along with. Additionally, the Witness indicated R1 is angry all the time, and they are intimidating. Further information obtained from the witness indicated R1 is challenging and difficult to get along with. Additionally, the Witness indicated they were present during the incident in question, and they did not observe the kitchen staff yelling at R1. The Witness indicated the staff were professional and polite and due to R1’s documented behavior they lash out at others. LPA’s review of the records confirms information provided regarding the numerous requests and attempts to meet with R1 to discuss the facility guidelines and contractual agreements made at the time of admission. LPA’s review of the records, including emails, and written statements from other residents, established there were documentarians notating the incidents. LPA conducted subsequent interview with the Witness, and they advised they were aware of the challenges and concerns R1 was displaying. Additionally, the Witness indicated there were several concerns regarding R1’s behavior while residing at the facility, and thus the need to assist with a plan for relocation.
Based on information obtained from interviews, record reviews, and observations, the evidence received pertaining to the allegations, Staff did not treat the resident with dignity and respect, and Staff did not provide a comfortable environment for the resident, has been deemed unsubstantiated. An unsubstantiated allegation means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur. An exit interview was conducted. A copy of this report was discussed and given to the Licensee, Amber Rodgers.

SUPERVISORS NAME: Jazmond D Harris
LICENSING EVALUATOR NAME: Venus Mixson
LICENSING EVALUATOR SIGNATURE:	DATE: 10/31/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/31/2025

LIC9099 (FAS) - (06/04)

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