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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374601046
Report Date: 04/02/2026
Date Signed: 04/07/2026 04:05:54 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/15/2023 and conducted by Evaluator Sparkle Day
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20230315094815
FACILITY NAME:BROOKDALE PLACE OF SAN MARCOSFACILITY NUMBER:
374601046
ADMINISTRATOR:PRESTON, MARIOFACILITY TYPE:
740
ADDRESS:1590 W SAN MARCOS BLVDTELEPHONE:
(760) 471-9904
CITY:SAN MARCOSSTATE: CAZIP CODE:
92078
CAPACITY:0CENSUS: DATE:
04/02/2026
UNANNOUNCEDTIME BEGAN:
11:40 AM
MET WITH:TIME COMPLETED:
11:41 AM
ALLEGATION(S):
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Staff did not prevent resident from having scabies multiple times.
Staff are humiliating resident.
INVESTIGATION FINDINGS:
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On March 21, 2023, Licensing Program Analyst (LPA), Chinwe Nwogene conducted an unannounced visit for the purpose of investigating the above allegations. LPA met with Executive Director, Mario Preston and explained the purpose of the visit.

The Investigation consisted of the following:
ALLEGATION #1 STAFF DID NOT PREVENT RESIDENT FROM HAVING SCABIES MULTIPLE TIMES
It is alleged that R#1 got scabies 5 times while in care
On 3/21/2023 LPA Chinwe Nwogene interviewed Executive Director, reviewed resident file, and collected copies of pertinent documents.
On 4/2/26 LPA Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party as well as the facility several times leaving voice mails and did not get a return call. The facility closed on 11/19/2025.
Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20230315094815
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: BROOKDALE PLACE OF SAN MARCOS
FACILITY NUMBER: 374601046
VISIT DATE: 04/02/2026
NARRATIVE
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Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED

ALLEGATION #2 : STAFF ARE HUMILIATING R#1
It is alleged R#1 is being humiliating in the facility

The Investigation consisted of the following:


On 3/21/2023 LPA Chinwe Nwogene interviewed Executive Director, reviewed resident file, and collected copies of pertinent documents.
On 4/2/26 LPA Sparkle Day began follow up investigation. LPA Day attempted to reach reporting party as well as the facility several times leaving voice mails and did not get a return call. The facility closed on 11/19/2025. Due to facility closing we were unable to locate all parties involved in the complaint. Therefore we were unable to complete a full investigation.
Based upon this investigation, LPA finds that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED

A copy of this report will be mailed to the last known address: 1590 W. San Marcos Blvd
San Marcos, CA 92078
SUPERVISORS NAME: Janae Hammond
LICENSING EVALUATOR NAME: Sparkle Day
LICENSING EVALUATOR SIGNATURE:

DATE: 04/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2