374601134-5-25-2023-08-AS-LTEZ-CSCV5Q-20230531160818

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374601134
Report Date: 05/25/2023
Date Signed: 05/25/2023 04:39:58 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/10/2023 and conducted by Evaluator Nacole Patterson

PUBLIC

COMPLAINT CONTROL NUMBER: 08-AS-20230510143209

FACILITY NAME:	SUNRISE AT LA COSTA		FACILITY NUMBER:	374601134
ADMINISTRATOR:	ERIKA CASTILE		FACILITY TYPE:	740
ADDRESS:	7020 MANZANITA ST		TELEPHONE:	(760) 930-0060
CITY:	CARLSBAD	STATE: CA	ZIP CODE:	92008
CAPACITY:	120	CENSUS: 67	DATE:	05/25/2023
		UNANNOUNCED	TIME BEGAN:	01:00 PM
MET WITH:	Executive Director Erika Castile		TIME COMPLETED:	04:45 PM

ALLEGATION(S):

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Licensee did not safeguard resident belongings.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Nacole Patterson conducted an unannounced visit to deliver findings regarding the above complaint allegation. LPA introduced herself and disclosed the purpose of the visit to Executive Director Erika Castile, Resident Care Director Mikhail Grant, and Assisted Living Coordinator Misha Alvarez.

On 5/10/23 it was alleged that a staff member stole from a resident (R1). The Department’s investigation consisted of two unannounced facility tours, review of facility records, interviews with facility staff, residents and outside sources, and LPA direct observations.

Staff and outside source interviews revealed that there is a history of R1 reporting their property being stolen by staff members, and all internal facility investigations have found the accusations to be baseless and/or without proof that the incidents occurred. Outside source interview revealed that there were no concerns regarding the mishandling and/or security of resident property at the facility.
(Continued on LIC9099-C)

Unsubstantiated

Estimated Days of Completion: 0

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole Patterson	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20230510143209

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SO. CAL AC/SC, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: SUNRISE AT LA COSTA	FACILITY NUMBER: 374601134
	VISIT DATE: 05/25/2023

NARRATIVE

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(Continued from LIC9099)

Outside source Interviews revealed that due to the nature of the population served, memory issues contribute to accusations of stolen property, but none of the accusations have been proven valid. No outside source interviews corroborated the allegation that any staff member had stolen an item from a resident. Resident interviews showed that there were no concerns regarding the safekeeping of resident property. Staff interview revealed that Carlsbad Police Department has come to the facility at least 3 times in response to R1's claims of stolen property and did not find evidence that the incidents had occurred.

Records review showed that Carlsbad Police Department investigated the allegation listed in this complaint on 4/19/2023 and the property in question was found to be in R1's possession. Records review showed that R1 continued to make the same accusation to Carlsbad Police Department after their investigation concluded. Record review showed that all additional reports of missing property were found to be in the resident's room upon internal investigation.

During an unannounced facility visit LPA directly observed the secured location for R1's property in their room, to which facility staff do not have access due to a private lock.

Based on interviews, direct LPA observations and records review, a preponderance of evidence does not exist to prove that the alleged violation occurred, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted with Jose Cardenas, Maintenance Director, to whom a copy of this report and the Licensee/Appeal Rights (LIC9058 01/16) were provided.

SUPERVISOR'S NAME: Lizzette Tellez	TELEPHONE: (619) 767-2351
LICENSING EVALUATOR NAME: Nacole Patterson	TELEPHONE: (619) 767-2301
LICENSING EVALUATOR SIGNATURE:	DATE: 05/25/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/25/2023

LIC9099 (FAS) - (06/04)

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