<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374601175
Report Date: 02/25/2026
Date Signed: 02/26/2026 08:36:06 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/11/2025 and conducted by Evaluator Amy Domingo
COMPLAINT CONTROL NUMBER: 08-AS-20250711153052
FACILITY NAME:DSC, INC. - BUENA VALLEY HOUSEFACILITY NUMBER:
374601175
ADMINISTRATOR:DIANE SPURGEONFACILITY TYPE:
735
ADDRESS:1787 DUPONT DRIVETELEPHONE:
(619) 697-4040
CITY:LEMON GROVESTATE: CAZIP CODE:
91945
CAPACITY:4CENSUS: DATE:
02/25/2026
UNANNOUNCEDTIME BEGAN:
10:00 AM
MET WITH:Melissa Steffenhagen AdministratorTIME COMPLETED:
12:20 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Neglect/Lack of Care and Supervision
Questionable Death
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
Licensing Program Analyst (LPA) Amy Domingo conducted an unannounced visit to deliver the findings in the above-mentioned complaint allegations. LPA Domingo identified herself and discussed the purpose of the visit with the Administrator

During the investigation, LPA Domingo collected pertinent resident records as well as facility documentation and conducted interviews with staff, residents, and outside sources.

On 7/11/25, the department received a complaint alleging Neglect/Lack of care and supervision. Resident 1 (R1) had a clinical history of Down Syndrome, developmental delays, and a seizure disorder. Physically, R1 was independent and managed their own bathing, dressing, feeding, and toileting. However, due to significant swallowing difficulties, R1 was strictly required to follow a pureed diet. R1 was able to communicate their needs and follow basic instructions but still required prompting and
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 08-AS-20250711153052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: DSC, INC. - BUENA VALLEY HOUSE
FACILITY NUMBER: 374601175
VISIT DATE: 02/25/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC9099C 2 of 4)

supervision to ensure their safety. R1’s mental health antecedents noted that they displayed inappropriate interaction, poor eye contact, compulsive behavior, impulsively, repetitive movements, self-harm, or persistent repetition of words or actions.

Outside Source 1 (OS1) revealed that R1 does not require one-on-one- care; however, both OS1 and the Individual Program Plan (IPP) corroborate that R1 required constant supervision at home and in the community. R1 has a history of choking on their own food and needs to be supervised during mealtime or snacks. It was also noted on R1’s IPP that staff should ensure that they cut R1’s food into small pieces and monitor them while they are eating, as R1 will overstuff their mouth. R1 should be reminded to eat slowly to prevent further choking.

On the night of 07/10/2025, around midnight, R1 was sitting at the kitchen table using their tablet while Staff 1 (S1) and Staff 2 (S2) were on shift. S2 left the area to use the restroom, leaving R1 under the sole supervision of S1. While S2 was away, S1 chose to leave the area and go into R1’s bedroom to find a tablet charger. S1 was aware that S2 was in the restroom at the time, meaning R1 was left completely unattended in the kitchen with direct access to the refrigerator. When S1 returned to the kitchen, S1 discovered R1 eating a hamburger bun. S1 attempted to get R1 to spit out the hamburger bun while trying to remove the bread from their mouth manually, but S1 was unsuccessful. S2 exited the restroom to find R1 still clutching a piece of the bun and struggling to breathe. Both staff members were unable to successfully perform the Heimlich maneuver, and R1 eventually turned purple and collapsed. S2 then called 911 for emergency assistance.

The Hospital medical records revealed that R1’s diagnosis listed Cardiac Arrest (Primary), Acute Respiratory Failure, unspecified whether with hypoxia or hypercapnia, Acute Kidney Injury (AKI), Hyperglycemia, and Aspiration Pneumonia. Statements from Staff 3 (S3), S2, S1, and Staff 4 (S4) confirmed that all staff members were fully aware of R1’s strict dietary restrictions. Specifically, it was well known that R1 was prohibited from consuming solid foods due to a severe choking risk.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 08-AS-20250711153052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: DSC, INC. - BUENA VALLEY HOUSE
FACILITY NUMBER: 374601175
VISIT DATE: 02/25/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC9099 3 of 4)

The investigation confirmed through an interview with the S4 that this was not an isolated event, as R1 had a documented history of occasionally taking food from the refrigerator. While staff witnesses (S1 and S2) reported that R1 did not typically take food from the refrigerator, they explicitly acknowledged R1’s established habit of attempting to grab food from others due to their impulsive tendencies. Furthermore, R1’s IPP mandates continuous monitoring and constant supervision, with an emphasis on oversight during moments of potential food access. The investigation confirms that a failure in mandated supervision led to the incident involving R1. According to S4’s testimony and incident documentation, S1 left the area before their colleague, S2 returned from the restroom. This coverage gap violated the requirement for continuous, direct supervision. While R1 did not express hunger or a specific desire for food, R1’s known history of impulsive behavior made the kitchen a high-risk environment. By leaving R1 alone in that space, the staff provided R1 with unsupervised access to solid foods that posed a life-threatening risk. This lack of oversight resulted in a choking episode, a subsequent cardiac arrest, and a severe brain injury. Because the staff failed to perform a proper hand-off to ensure constant safety. The preponderance of the evidence standard has been met, and the allegation of Neglect and Lack of Care and Supervision is substantiated.

On 7/11/25, the department received a complaint alleging the questionable death of R1. On 07/10/25, the day of the incident, R1 was left unattended for approximately five minutes while one staff member searched for a tablet charger and the other was in the restroom. During this unsupervised period, R1 accessed a hamburger bun from the refrigerator. This resulted in an immediate choking episode that rendered R1 unresponsive. Although staff attempted life-saving measures, emergency responders were unable to clear R1’s blocked airway at the scene.

Medical records and the death certificate from the San Diego Medical Examiner’s Office conclude that the immediate cause of death was choking, with Trisomy 21 and obesity listed as contributing factors. The manner of death was ruled an accident. Because the facility was fully aware of his impulsive behaviors and dietary restrictions, the failure to maintain the mandated supervision directly allowed R1 to access the food that led to their death. The preponderance of the evidence standard has been met; therefore, the allegation of questionable death is substantiated.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 08-AS-20250711153052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: DSC, INC. - BUENA VALLEY HOUSE
FACILITY NUMBER: 374601175
VISIT DATE: 02/25/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
(Continued from LIC9099C 4 of 4)

Based on relevant interviews and records review, the preponderance of evidence has been met that the alleged violations occurred and are therefore substantiated. Pursuant to the California Code of Regulations, Title 22, Division 6, deficiencies were cited on the attached 9099-D. Pursuant to the California Code of Regulations, Title 22, Division 6, deficiencies were cited on the attached 9099-D. An immediate civil penalty of $500 was assessed during today’s visit for neglect, lack of care, and supervision resulting in a resident’s hospitalization. An immediate civil penalty of $15,000 was assessed during today's visit for the allegation of questionable death. At this time, per Health and Safety Code Section 1569.2(c), an additional civil penalty assessment is under review by the Program Administrator of the Community Care Licensing Division. An exit interview was conducted with the Administrator, and a plan of correction was jointly developed. A copy of these reports, along with Licensee/Appeal Rights (LIC 9058 03/22), was provided after the visit.

SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 08-AS-20250711153052
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: DSC, INC. - BUENA VALLEY HOUSE
FACILITY NUMBER: 374601175
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 02/25/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
02/26/2026
Section Cited
CCR
80078(a)
1
2
3
4
5
6
7
80078(a) Responsibility for Providing Care and Supervision. The licensee shall provide care and supervision as necessary to meet the client's needs. This requirement was not met, as evidenced by:
1
2
3
4
5
6
7
Administrator agrees to conduct in service with staff by a verified vendor regarding negleck/lack of care and supervision.
8
9
10
11
12
13
14
Based on observation, records, and interviews, the licensee failed to provide supervision to ensure 1 out of 4 residents, which posed an immediate risk to resident in care.
8
9
10
11
12
13
14
Request Denied
Type A
02/26/2026
Section Cited
CCR
85078(a)(1)
1
2
3
4
5
6
7
(a) In addition to Section 80078, the following shall apply: (1) The licensee shall provide those services identified in the client's needs and services plan as necessary to meet the client's needs.
This requirement is not met, as evidenced by:
1
2
3
4
5
6
7
Administrator agrees to conduct in service with staff by a verified vendor regarding Responsibility for Providing Care and Supervision
8
9
10
11
12
13
14
On 7/11/25 1 out of 4 clients were left unsupervised which resulted in death. This poses an immediate health and safety risk to clients in care.
8
9
10
11
12
13
14
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Simon Jacob
LICENSING EVALUATOR NAME: Amy Domingo
LICENSING EVALUATOR SIGNATURE:

DATE: 02/25/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/25/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5