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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374601190
Report Date: 05/31/2022
Date Signed: 05/31/2022 01:26:40 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/26/2022 and conducted by Evaluator Javina George
PUBLIC
COMPLAINT CONTROL NUMBER: 18-AS-20220526150931
FACILITY NAME:REAL GUEST HOME OF NORTH COUNTYFACILITY NUMBER:
374601190
ADMINISTRATOR:AIMEE CABILINGFACILITY TYPE:
735
ADDRESS:1225 E. PENNSYLVANIA AVENUETELEPHONE:
(760) 291-1349
CITY:ESCONDIDOSTATE: CAZIP CODE:
92027
CAPACITY:49CENSUS: 18DATE:
05/31/2022
UNANNOUNCEDTIME BEGAN:
10:58 AM
MET WITH: Aimee Cabiling, AdministratorTIME COMPLETED:
01:02 PM
ALLEGATION(S):
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Residents are not allowed to go in or out of the facility after 3 PM.
Facility elevator is turned off.
Facility does not provide a safe environment for residents.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Javina George made an unannounced visit to the facility to commence a complaint investigation for the allegation(s) noted above. LPA was greeted and granted entry by Administrator Aimee Cabiling. LPA met with Administrator and discussed the elements of the allegations.

Residents are not allowed to go in or out of the facility after 3 PM.
LPA interviewed Administrator Aimee Cabiling whom stated that she does lock the front doors between 3pm-3:30pm because that is when she does the mopping and cleaning in the lobby. Aimee also stated that there are several homeless individuals in the area whom have entered the facility and have been found hiding in the bathroom and resident bedrooms, some using drugs. Aimee shared that the staff office has been broken into and that she has contacted the police several times as a result of trespassing and theft. Aimee stated that the facility had cameras, but someone cut the line and they have not been repaired.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Joel Esquivel
LICENSING EVALUATOR NAME: Javina George
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 18-AS-20220526150931
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507
FACILITY NAME: REAL GUEST HOME OF NORTH COUNTY
FACILITY NUMBER: 374601190
VISIT DATE: 05/31/2022
NARRATIVE
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Additionally, LPA inquired as to how long the front door has been locked, Aimee stated since the facility was opened back in 2002. Residents interviews conducted revealed that the residents have access to all floors of the facility by accessing the stairways. The facility is licensed for ambulatory residents only. Residents have full access to all floors of the facility twenty-four hours a day. Based on the interviews the allegation of Residents are not allowed to go in or out of the facility after 3 PM is UNSUBSTANTIATED.

Facility elevator is turned off.
LPA conducted interviews with Administrator and clients, and it was admitted that the elevator is turned off at 3pm. Per Administrator Aimee Cabiling this is due to the homeless population in the area and trespassing inside the facility. By restricting access to the elevator, it would prevent the homeless and any other unauthorized visitors from being able to access the 2nd or 3rd floor if the elevator is turned off. The elevator is locked at 3pm. The elevator is turned back on at 5:45am. Resident interviews conducted revealed that the Residents are able to reenter the facility through doors located on the second floor. The residents can also call the facility and enter back in through the front door. Based on interviews the allegation of Facility elevator is turned off is UNSUBSTANTIATED.

Facility does not provide a safe environment for residents
LPA conducted a tour of the interior and exterior of the facility and observed there to be a total of 3 exits (stairwells) on the second and third floor. In the event of a fire the stairs should be used and not the elevator. The facility is licensed for ambulatory only residents. Additionally, per the Administrator Aimee Cabiling the doors are locked mid day to help deter unauthorized entry from people in the area. Therefore, the allegation of Facility does not provide a safe environment for residents is UNSUBSTANTIATED. A finding that the complaint is UNSUBSTANTIATED means although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur.
SUPERVISORS NAME: Joel Esquivel
LICENSING EVALUATOR NAME: Javina George
LICENSING EVALUATOR SIGNATURE:

DATE: 05/31/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/31/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 2