374601190-3-26-2026-18-AS-RORN-DSQT9H-20260401143157

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374601190
Report Date: 03/26/2026
Date Signed: 03/26/2026 03:53:59 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/21/2023 and conducted by Evaluator Deborah Lee

COMPLAINT CONTROL NUMBER: 18-AS-20231221092926

FACILITY NAME:	REAL GUEST HOME OF NORTH COUNTY		FACILITY NUMBER:	374601190
ADMINISTRATOR:	AIMEE CABILING		FACILITY TYPE:	735
ADDRESS:	1225 E. PENNSYLVANIA AVENUE		TELEPHONE:	(760) 291-1349
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92027
CAPACITY:	49	CENSUS: 16	DATE:	03/26/2026
		UNANNOUNCED	TIME BEGAN:	12:21 PM
MET WITH:	Aimee Cabiling		TIME COMPLETED:	04:00 PM

ALLEGATION(S):

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Licensee pushed resident several times

INVESTIGATION FINDINGS:

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On March 26, 2026, the Department of Social Services staff conducted an unannounced visit to this facility to continue investigation of the above allegation and to deliver findings. The Department was met by Aimee Cabiling and the purpose of the visit was explained.

Investigation consisted of the following:
On December 26, 2023, the Department conducted an unannounced initial visit to the facility to investigate the complaint allegation mentioned above. During the visit, it was determined that the complaint required further investigation.

On March 26, 2026, the Department obtained staff roster (dated:3/26/26 ), client roster (dated3/26/26), C1’s Needs and services plans (dated 7/30/24), Admission Agreement (5/28/22),Physician’s report (dated 10/27/23), and client's rights training sign-in sheet (dated: 3/26/26), The department interviewed Administrator (A1), and 2 staff (S1-S2 ), and 4 clients (C2-C5)

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Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20231221092926

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: REAL GUEST HOME OF NORTH COUNTY	FACILITY NUMBER: 374601190
	VISIT DATE: 03/26/2026

NARRATIVE

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The investigation revealed the following:

Allegation: Licensee pushed resident several times

The detail of complaint alleges licensee pushed client several times

On March 26, 2026, at 2:00pm, the Department interviewed Administrator (A1) , who denied the allegation stating that there have been no reports of staff pushing client several time as indicated on complaint.

On March 26, 2026, between 2:30pm and 3:30pm, the Department interviewed 2 staff (S1-S2) regarding the allegation and of those interviewed 2 out of 2 staff denied the allegation stating that they have never pushed or hit clients at anytime nor have they witnessed any other staff hitting, pushed or kicked a client in care. Additionally, 2 out of 2 staff state that they have had clients right training during monthly in-service training.

On March 26, 2026, between 2:00pm and 3:15 pm the Department interviewed 4 clients (C2-C5) regarding the allegation [C1 no longer lives at the facility]. Of those interviewed, 4 out of 4 clients state that staff treat them well and has never hit, kick or pushed them nor have they witness staff hit, kick or pushed another client in care. Additionally, 4 out of 4 state that they feel safe and well cared for in the facility.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026

LIC9099 (FAS) - (06/04)

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Control Number 18-AS-20231221092926

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: REAL GUEST HOME OF NORTH COUNTY	FACILITY NUMBER: 374601190
	VISIT DATE: 03/26/2026

NARRATIVE

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On March 26, 2026 the Department reviewed and evaluated the following documents: staff roster (dated:3/26/26 ), client roster (dated3/26/26), C1’s Needs and services plans (dated 7/30/24), Admission Agreement with signed client’s rights (5/28/22), Client's rights training signed in sheet (dated: 3/26/26), and Physician’s report (dated 10/27/23).

Based on the information gathered, there is insufficient evidence to support the allegation mentioned above; Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

There were no deficiencies cited during today's visit. Exit interview conducted and copy of report provided.

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SUPERVISORS NAME: Eva M Alvarez
LICENSING EVALUATOR NAME: Deborah Lee
LICENSING EVALUATOR SIGNATURE:	DATE: 03/26/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/26/2026

LIC9099 (FAS) - (06/04)

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