374601190-4-15-2026-18-AS-RORN-DTKKW6-20260428081526

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374601190
Report Date: 04/15/2026
Date Signed: 04/15/2026 02:43:18 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/04/2024 and conducted by Evaluator Antonine Richard

COMPLAINT CONTROL NUMBER: 18-AS-20241204141639

FACILITY NAME:	REAL GUEST HOME OF NORTH COUNTY		FACILITY NUMBER:	374601190
ADMINISTRATOR:	AIMEE CABILING		FACILITY TYPE:	735
ADDRESS:	1225 E. PENNSYLVANIA AVENUE		TELEPHONE:	(760) 291-1349
CITY:	ESCONDIDO	STATE: CA	ZIP CODE:	92027
CAPACITY:	49	CENSUS: 16	DATE:	04/15/2026
		UNANNOUNCED	TIME BEGAN:	12:02 PM
MET WITH:	AIMEE CABILING		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Personal Rights.
Facility staff did not distribute mail to residents in a timely manner.

INVESTIGATION FINDINGS:

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On April 15, 2026, the California Department of Social Services/Community Care Licensing (CDSS/CCL) Licensing Program Analyst (LPA), Antonine Richard, conducted an unannounced follow-up complaint visit. The LPA met with the Administrator (A1), Aimee Cabiling, and explained the purpose of the visit.

The investigation consisted of the following: On April 15, 2026, the Department obtained various documents, including the Personnel Report LIC 500 (dated 04/07/26), the Resident Roster (dated 04/07/26), and various documents for client C1 admission agreement dated 05/31/2022, physician report dated 10/27/2023, assessment, dated 05/26/2022, Appraisal/Needs and Services Plan dated 07/30/2024, and face sheet dated 05/30/2022. The department interviewed Administrator (A1), two staff members (S1-S2), and five clients (C1-C5).

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 18-AS-20241204141639

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: REAL GUEST HOME OF NORTH COUNTY	FACILITY NUMBER: 374601190
	VISIT DATE: 04/15/2026

NARRATIVE

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Allegation #1: Personal Rights.

The complaint alleged personal rights. Upon review of the complaint, the department did not find any details of a violation of personal rights in LIC802. This agency has investigated the complaint alleging a violation of Personal Rights. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened, and/or is without reasonable basis. We have therefore dismissed the complaint.

Allegation #2: Facility staff did not distribute mail to residents in a timely manner.

The complaint stated that the client registered to vote for the 2024 election and was waiting for the ballot to arrive by mail, but it never did. On April 15, 2026, the department interviewed the Administrator (A1), who denied the allegation. A1 stated that they were unaware that the facility's clients were registered to vote. When ballots or other mail arrive, they place them in a slot against the wall for all clients to see. If A1 noticed something important, such as checks or credit cards, A1 would personally handle it or have the staff handle it, then give it to the clients when they came down to the dining room for meals. A1 Also stated that it is a crime to vote for someone else.

Report continued on LIC9099C

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 18-AS-20241204141639

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE ASC, 1650 SPRUCE ST STE 200 MS29-27
RIVERSIDE, CA 92507

FACILITY NAME: REAL GUEST HOME OF NORTH COUNTY	FACILITY NUMBER: 374601190
	VISIT DATE: 04/15/2026

NARRATIVE

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On the same date, the department interviewed two staff members (S1 and S2), both of whom denied the allegation. They stated that when A1 gave them mail to distribute to clients, they always delivered it when clients came to the dining room to eat, as that was the best time. Additionally, the department interviewed five clients (C1-C5). Four of the five clients reported receiving their mail from staff or the Administrator in the dining room. Three of the five clients reported receiving their mail-in ballot for the 2024 election, while one stated they were not registered to vote, and one stated they didn’t receive their ballot for the 2024 election. On April 15, 2026, the department observed four slots against the wall labeled Mail, each containing an advertisement flyer and coupons.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation (s) did or did not occur, therefore the allegation is unsubstantiated.

No deficiencies were cited.

An exit interview was conducted. A copy of this report was provided to the Administrator Aimee Cabiling.

SUPERVISORS NAME: Antonine Richard
LICENSING EVALUATOR NAME: Antonine Richard
LICENSING EVALUATOR SIGNATURE:	DATE: 04/15/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/15/2026

LIC9099 (FAS) - (06/04)

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