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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374601232
Report Date: 08/15/2023
Date Signed: 08/15/2023 03:24:17 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/07/2023 and conducted by Evaluator Rebecca A Ruiz
COMPLAINT CONTROL NUMBER: 08-AS-20230807111658
FACILITY NAME:JOY'S HOMECAREFACILITY NUMBER:
374601232
ADMINISTRATOR:LIGAYA SANDERSFACILITY TYPE:
735
ADDRESS:1406 I AVENUETELEPHONE:
(619) 474-0198
CITY:NATIONAL CITYSTATE: CAZIP CODE:
91950
CAPACITY:6CENSUS: 5DATE:
08/15/2023
UNANNOUNCEDTIME BEGAN:
10:15 AM
MET WITH:Assistance Manager Tom GilbertTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Clients were left unsupervised
Clients were tasked with staff duties
Licensee did not have overnight staff
Licensee was not at the facility the required number of hours
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Rebecca Ruiz conducted an unannounced complaint visit to open an investigation regarding the above mentioned allegations. LPA was greeted by, identified herself to, and explained the purpose of the visit and the basic elements of the complaint with Assistant Manager Tom Gilbert. Administrator Ligaya Sanders de Leon arrived during the visit.

During today’s visit, LPA toured the facility, observed clients in care, reviewed and obtained copies of facility records, and interviewed clients and staff.

The Department's investigation consisted of interviews with clients, staff, and outside sources, records review, and a tour of the facility. It was alleged that the clients were left unsupervised, clients were tasked with staff duties, the Licensee did not have overnight staff, and the Licensee was not at the facility the required number of hours.
Continued on LIC 9099-C page...
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Rebecca A Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20230807111658
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: JOY'S HOMECARE
FACILITY NUMBER: 374601232
VISIT DATE: 08/15/2023
NARRATIVE
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Interviews revealed that Staff 1 (S1) is a live-in staff member who is at the facility every day and is responsible for passing medications, cooking meals, and assisting clients with laundry services. Interviews also revealed that Staff 2 (S2) is a volunteer and assists S1 with cooking meals and washing the clients' laundry. Review of the Department's background clearance database showed that both S1 and S2 were fingerprinted and had an active background clearances. Interviews revealed that if S1 wanted to leave the facility, S1 would contact the Administrator to be present at the facility. Interviews did not reveal any instances of clients being left unsupervised at the facility.

Interviews and LPA observations revealed that many clients did not need staff assistance with activities of daily living (ADLs). Interviews did not reveal any instances of clients assisting other clients with any ADLs or fulfilling any staff responsibilities such as cooking or cleaning the facility. Interviews revealed that the Administrator was present at the facility approximately 3 times a week for a few hours at a time and was available by phone. Interviews revealed that S1 was responsible for handling the day to day responsibilities of the facility and would contact the Administrator if necessary.

The Department has investigated the above-mentioned allegations and based on interviews and LPA observations, the preponderance of the evidence has not been met, therefore, these allegations are deemed unsubstantiated.

An exit interview was conducted with Administrator Ligaya Sanders de Leon, whose signature below confirms receipt of a copy of this report and the Licensee Appeal Rights (LIC9058 01/16).
SUPERVISORS NAME: Lizzette Tellez
LICENSING EVALUATOR NAME: Rebecca A Ruiz
LICENSING EVALUATOR SIGNATURE:

DATE: 08/15/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/15/2023
LIC9099 (FAS) - (06/04)
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