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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 374601232
Report Date: 02/26/2025
Date Signed: 02/27/2025 03:30:39 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
This is an official report of an unannounced visit/investigation of a complaint received in our office on
01/08/2025 and conducted by Evaluator Alyssa Ramirez
COMPLAINT CONTROL NUMBER: 08-AS-20250108150035
FACILITY NAME:JOY'S HOMECAREFACILITY NUMBER:
374601232
ADMINISTRATOR:LIGAYA SANDERSFACILITY TYPE:
735
ADDRESS:1406 I AVENUETELEPHONE:
(619) 474-0198
CITY:NATIONAL CITYSTATE: CAZIP CODE:
91950
CAPACITY:6CENSUS: 6DATE:
02/26/2025
UNANNOUNCEDTIME BEGAN:
02:30 PM
MET WITH:Manager Marianne AlfaroTIME COMPLETED:
03:30 PM
ALLEGATION(S):
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Facility is in disrepair.
Facility is not kept at a comfortable temperature.
Staff did not ensure home was free of pest.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Alyssa Ramirez conducted an unannounced complaint visit to deliver findings on the above allegations. LPA met with Manager Marianne Alfaro and discussed the purpose of the visit and elements of the complaint.

Community Care Licensing (CCL) has investigated the above allegations. The investigation consisted of records review, interviews with facility staff, clients and outside agency.

It was reported to CCL that facility is in disrepair, facility is not kept a comfortable temperature and staff do not ensure home was free of pest.

Regarding the allegation, facility is in disrepair, it was reported that the bathroom was observed unclean and stained and facility smoke alarm was beeping.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Alyssa Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 08-AS-20250108150035
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
SAN DIEGO RO, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108
FACILITY NAME: JOY'S HOMECARE
FACILITY NUMBER: 374601232
VISIT DATE: 02/26/2025
NARRATIVE
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LPA conducted an unannounced visit to the facility and observed no stains in bathroom. LPA did not hear any beeping in facility. Interviews with clients and staff revealed no concern for cleanliness of facility and bathroom. Interviews with facility staff revealed that staff regularly clean the bathroom. Staff reported that smoke alarm was beeping but batteries were replaced.

Regarding the allegation, facility is not kept a comfortable temperature, it was reported that facility is cold (no specific temperature was provided). During LPA’s unannounced visit to the facility, LPA was unable to locate a thermostat in the facility. Interviews with facility staff revealed that most clients are comfortable with facility temperature and would accommodate any clients who were not comfortable with temperature. Interview with facility staff revealed that one client informed staff that they were cold and they were provided a personal space heater. LPA observed space heater in bedroom during visit. Interviews with clients revealed that clients are comfortable with facilities temperature.

Regarding the allegation, staff do not ensure home was free of pest, it was reported that “gray and slimy” bugs were observed in the facility that took weeks to remove. Interview with reporting party revealed that bugs that were being referred to were bed bugs. Reporting party revealed that it took weeks for facility to get rid of bugs because bedding needed to be washed and facility was “bombed” a few times to rid of bed bugs. During LPA’s facility visit, LPA observed no pests. Interviews with facility staff revealed that there was an incident in the summer of 2024 where facility had bed bugs. Staff reported that mattresses were replaced, bedding was washed and facility was treated for bed bugs. Interviews with clients showed no concerns for bugs at the facility.

Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today.



An exit interview was conducted with Alfaro. A copy of this report along with licensee rights (LIC 9058, 3/22) was provided to Alfaro whose signature below verifies receipt of these rights.
SUPERVISORS NAME: Robyn Clark
LICENSING EVALUATOR NAME: Alyssa Ramirez
LICENSING EVALUATOR SIGNATURE:

DATE: 02/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2