374601634-1-21-2021-08-AS-RHEK-BXTA3K-20210131225204

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 374601634
Report Date: 01/21/2021
Date Signed: 01/21/2021 01:51:05 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

This is an official report of an unannounced visit/investigation of a complaint received in our office on
06/04/2020 and conducted by Evaluator Raymond Wu

COMPLAINT CONTROL NUMBER: 08-AS-20200604095903

FACILITY NAME:	MOUNTAIN VIEW HEALTHCARE		FACILITY NUMBER:	374601634
ADMINISTRATOR:	SONYA KARPAL		FACILITY TYPE:	740
ADDRESS:	1404 JAMACHA ROAD		TELEPHONE:	(619) 588-8045
CITY:	EL CAJON	STATE: CA	ZIP CODE:	92019
CAPACITY:	6	CENSUS:	DATE:	01/21/2021
		UNANNOUNCED	TIME BEGAN:	01:30 PM
MET WITH:	Administrator Sonya Karpal		TIME COMPLETED:	02:31 PM

ALLEGATION(S):

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Staff is verbally aggressive towards residents
Facility does not provide adequate food service
Facility dishwasher is in disrepair

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Raymond Wu conducted an unannounced complaint visit with Administrator, Sonya Karpal, via FaceTime due to COVID-19, to deliver findings for the above allegations. LPA identified himself and stated the purpose of the visit. As part of the investigation, the Department conducted interviews with relevant parties, reviewed documents, and conducted interviews with third-party sources.

It was alleged that around June of 2020, a staff member was verbally abusive towards residents in care on a regular basis. The verbal abuse reportedly included instances in which the staff member would yell at residents and/or argue with them. Interviews conducted with relevant individuals stated that they had not seen or heard of any staff members being verbally abusive towards residents. Witnesses stated in interviews that staff members at the facility were always kind and respectful in their interactions with residents. Interviews conducted with outside sources also corroborated these statements.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Rebecca Hedgecock
LICENSING EVALUATOR NAME: Raymond Wu
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2021

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 08-AS-20200604095903

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 7575 METROPOLITAN DR. #109
SAN DIEGO, CA 92108

FACILITY NAME: MOUNTAIN VIEW HEALTHCARE	FACILITY NUMBER: 374601634
	VISIT DATE: 01/21/2021

NARRATIVE

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It was also alleged in June of 2020 that the Licensee failed to provide adequate food service. More specifically, there were concerns about the quality and quantity of food served for residents in care. Meals would reportedly consist mostly of canned good and other foods low in nutritional value. Interviews conducted with relevant individuals revealed that there were no immediate concerns regarding the quality or quantity of the food. The facility provided three meals a day with snacks in-between. Groceries were purchased approximately once a week. Witnesses stated that in their experience, the meals were fresh, adequately portioned, and included variety. Interviews conducted with outside sources revealed that they had not seen or heard of the quality or quantity of food being an issue at the facility. In an unannounced virtual tour conducted in June of 2020, LPA observed the facility to be stocked with a variety of fresh foods.

It was also alleged on or around June 2020 that the dishwasher in the facility was in disrepair. Interviews conducted with relevant individuals revealed that the dishwasher had been inoperable for an extended amount of time and that staff had always hand-washed all dishes at the facility. During an unannounced virtual visit at the facility in June of 2020, LPA visually confirmed that the although the dishwasher was inoperable, it posed no danger or risk to residents in care. There were no observable leaks, mold, or protrusions from the dishwasher that could have posed a hazard to residents. The facility’s kitchen sink was observed to be clean, and dishes were neatly stored away in cabinets. Records obtained revealed that the appliance was still under warranty and that the appliance was later repaired by the facility.

Based on interviews conducted and records reviewed, there is not a preponderance of evidence to prove the alleged violations occurred. Therefore, the allegations are unsubstantiated. An exit interview was conducted and a copy of this report, along with Licensee’s Rights (LIC 9058 01/16), was provided to the Licensee via electronic mail. An electronic read receipt was requested to be sent by the Licensee.

SUPERVISORS NAME: Rebecca Hedgecock
LICENSING EVALUATOR NAME: Raymond Wu
LICENSING EVALUATOR SIGNATURE:	DATE: 01/21/2021

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/21/2021

LIC9099 (FAS) - (06/04)

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